Known in short as Neil, Nilakantasrinivasan helps organizations deliver superior customer experience, transform businesses & execute business strategy.
He is the Principal of Canopus Business Management Group.
Neil has served in various leadership capacities in organizations like HSBC, Bank of America, Whirlpool Corporation, Standard Chartered Bank & TVS Motors. During his tenure, he has led a wide variety of enterprise-level change deployment programs in manufacturing & service environments.
His last assignment was with HSBC as Senior Vice President for Customer Experience & Business Transformation. Prior to this, he led Quality & Productivity Unit for Bank of America-India. In both these roles, as enterprise deployment leader, he managed a large team of experts & senior resources with varied experience & background. He has helped organizations in Strategic Business Planning using Hoshin Kanri.
As Head – Service Excellence Trg in Standard Chartered Scope, Neil designed, developed & conducted several workshops for CXOs & Senior Management in customer experience, business excellence & six sigma across Asia, US & Europe.
Originally trained as an industrial engineer, Neil holds M.S(Manufacturing Management), BTech(Production Technology) and BSc(Physics). He has led large scale initiatives & projects in operations management in manufacturing & design environments when employed in Whirlpool & TVS.
Being a Certified Six Sigma Master Black Belt, Neil has led several change initiatives & projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results in unconventional areas such as sales, HR, technology, risk & compliance, program office, administration & security, procurement, etc.
Neil’s approach is not to prescribe any ‘methodology’. Instead he uses his experience with Hoshin Kanri, Balance Scorecard, LEAN, TQM, Six Sigma, Triz, Theory of Constraints, Knowledge Management, industrial engineering methods, ISO, PCMM, etc to deliver a composite solution that will resolve the pain points and improve profitability, productivity & process.
He has also personally coached & certified several professionals in six sigma, lean and metrics management in the past. Due to his diverse background, he is culturally sensitized and freely mingles with all levels in any organization.
He is passionate about enhancing Customer Experience & One-on-One Coaching!
Read more about Assignments led by Neil :
One-to-one Coaching Click Here
Strategic Planning Assignments Here
Business Transformation Engagement Here
Customer Experience Projects Here
About Canopus Here
Read articles that Neil has authored Here
List of Technical Publications:
- Nilakantasrinivasan(2004). Analytical Treatment of Discrete Ordered Category Data.isixsigma.com,
- Arun Nair & Nilakantasrinivasan (2005). DMAIC Failure Modes. ASQ Six Sigma Forum
- Nilakantasrinivasan (2006). Deployment of metrics based management culture in banking operations. Bank of America Q&P Annual Conference, Charlotte
- Nilakantasrinivasan (2009). Smart Tips for successful Black Belts! isixsigma Magazine
Areas of Specialty:
Benchmarking, VOC, Research, Complaint Management, Operations Management, Strategic Planning, Performance Management, Process Optimization, Process Planning, Six Sigma, Lean, Hoshin Kanri, TQM, Industrial Engineering Techniques, BPR, Business Transformation, Balanced Scorecard, Triz, Process Management, Automation & Robotics, Innovation, BPM, TPS, JIT Kaizen, Re-engineering, Product Development, DFSS, Business Excellence, Customer Service, Transition, Project Management, training etc.
Neil is a certified Six Sigma Master Black Belt. He has hands-on experience implementing Hoshin Kanri, Balance Scorecard, LEAN, TQM, innovation, Theory of Constraints, Knowledge Management, process planning, industrial engineering methods like MTM.
Contact Information
Phone : +91 9176616766
e-mail : neil@collaborat.com