Our 1-o-1 coaching programs are for senior executives requiring strategic and tactical coaching on specific and specialized skills. Depending on your proficiency, we tailor the program. All our programs are unique because we coach on specific & specialized skills, not generic management/leadership.
We are the first to offer One-on-One coaching in some of these areas.
Apart from One-on-One coaching, we also offer Small Group Coaching & Short Term Distance Learning Courses through Web Conferencing. Information regarding our Coaching Programs are provided below. To know about our Short Term Distance Learning Courses which are announced from time-to-time, please contact us at suba@collaborat.com.
Why you should consider Our Coaching Programs?
- Coaching & not Training: We offer exclusive One-to-One Coaching and not classroom training programs
- Distance Learning : You can attend the coaching sessions from the place of your convenience. Coaching can be face-to-face, audio conferencing, or web-conferencing from your home or office!
- Flexible Timings: The coaching schedule is based on mutual convenience – weekends & evenings are fine too!
- Personalized Curriculum: We build a curriculum that suit your needs!
- Personal Attention: We carefully choose and limit the number of candidates so that we can give personal attention on every candidate. All our candidates are directly coached by our principal.
If our program doesn’t suit you, we upfront discourage you to register.
1-o-1 Coaching Programs
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This is a unique coaching program.
Whether your organization deals with products or services, research shows that 85% of customer attrition is because of poor customer experience, not pricing or competition!
The goal of this coaching program is to provide the tools, expertise, resources, and support to re-construct the customer experience for the product or service that you deal with.
We will choose the entire customer’s life cycle or just a portion and reconstruct it. For example, we can choose any one of the following stages of lead generation, prospecting, on-boarding or servicing and cover multiple channels or just one.
Business Development Managers can focus on prospecting while Service Delivery Managers can focus on servicing.
As this is not a training program, I will coach you on live situations. As we move from one session to another, I will guide you in application.
The structure of the coaching is as follows:
- Review Current State – We will examine all the existing customer experience practices within your organization.
- Understand Customers’ Voice – I will coach you to simplify and un-earth what the customers are actually saying
- Carpet Bomb – Here we will map the customer journey and identify value offered, barriers, levers and fault lines for customer to move to next stage of journey.
- Re-construct Journey – I will coach you to re-construct the journey that will redefine entire customer experience
- Identify Enablers – We will explore areas such as staff orientation, incentives, technology, organization culture, etc., to improve customer experience.
- Customer Experience Measurement – Sustenance is the name of the game. I will coach you to identify right metrics to sustain standards of the customer experience.
Target Participants & Duration :- Heads of Business, Marketing, Sales, Service & Customer Care.
- The participant needs to be senior enough to influence change within the organization.
- This is an exclusive 1-o-1 program. For small group of participants, pricing will differ.
- Duration : 3 months engagement with 5 one-on-one sessions and unlimited phone/email support
Benefits to the Organization :- Reduction in Customer Attrition
- Improvement in Customer Satisfaction
- Move customers from satisfaction to loyalty
- Increased & faster Lead Conversion
- Reduction in complaints
Benefits to the Participants :
- Learn how to effectively capture voc
- Learn to identify barriers and levers in every customer interaction for customer loyalty
- Learn to build a Customer Journey Map
- Identify organizational enablers
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This coaching program helps leaders to ‘Make-it-Happen’…yes, build competencies that develop strong execution orientation.
There are several executive development programs(EDPs) & leadership training programs, this program is very different. It focuses specifically on building the following competencies. Moreover the emphasis is on application rather than imparting knowledge:
- Ability to insist on realism
- Demonstrate sound judgment
- Act with speed
- Perseverance and ability to follow through
- Expand people’s capabilities through coaching
Though these might look very simple, most leaders falter in these areas due to business priorities & daily dynamics.
The structure of the program is as follows:
- This is a One-on-One coaching program and not a class room training
- The program commences with a 360 degree evaluation on above competencies
- Secondly, participant will commence the coaching with a live situation on-hand.
- Participant & I work together during the coaching tenure
- Duration of program will be 3 months. During this period the participants will have unlimited email and phone access to interact.
There will be 5 formal One-on-One coaching sessions that will focus on helping the participant apply the following :- Fact based decision making
- Practical-Graphical-Analytical(PGA) Skills
- Habit of Prioritizing
- Identifying constraints & clearing roadblocks
- Motivating Oneself & motivating the team
- Driving Accountability
- Stakeholder Management
Target Participants & Duration :- Head of Operations, Delivery Heads, Business Heads & Functional Heads
- The participant should be a hi-potential candidate being groomed for a larger role or part of the Performance Development Plan
- This is an exclusive 1-o-1 program. For small group of participants, pricing will differ.
- Duration : 3 months engagement with 5 one-on-one sessions and unlimited phone/email support
Benefits to the Organization :
- Benefits of Timely & Accurate Decisions are immense!
- As participants will keep people focused, the team will be motivated
- All this means lesser attrition
- Drives Accountability across the organization
Benefits to the Participants
- Learn to generate pragmatic, sensible and simple solutions to complex problems
- Skillfully influence peers and colleagues
- Demonstrate extraordinary business results
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‘My Career Compass’ is proprietary product of Canopus Business Management Group. We have applied the same principles of famous Japanese Technique ‘Hoshin Kanri’to create strong personal plan that individuals can benefit.
Hoshin Kanri is a Japanese approach for deploying business strategies and policies. Several enterprises are using this approach. ‘Hoshin’ stands for direction and ‘Kanri’ stands for execution and management. For more information on Hoshin Kanri, you can visit http://www.collaborat.com/resources/
The premise behind this product is that every individual is like any enterprise. They have aspirations, dreams, vision, goals, plans to achieve, etc.,
In this One-on-One coaching program, we will help you explore and define the following:
- Atmost three, long term goals (3 year horizon)
- Atmost three short term goals (This year goals)
- Atmost three personal strategies that you can play with
- Monthly Tactical Plan to achieve the goals
- Monthly Scorecard to track progress you make
There are several approaches available for individual goal setting. Most of them focus on visioning. They follow-up the vision with a plan. The issue with such approaches is that one ends up with a laundry list of dreams and actions. After a while, most of it fades off. But ‘My Career Compass’ is very practical tool.
It gives equal focus on both evolution of the strategy as well as its execution. Secondly Hoshin approach creates a strong link between Vision, Long Term Goals, Short Term Goals, Strategies, Special Projects and Performance Tracking on measures of Success.
The goals will have the following dimensions and not just restricted to ‘Financial Wealth’
- Finance and Wealth
- Business, Career & Personal Growth
- Health & Fitness
- Family & Friends
- Recreation & Rejuvenation
- Society & Contribution
- Spiritual
Further, all these information are captured in a single page matrix and it is a live document that you can use for personal reflection and progress review from time to time, say monthly.
Our role as a coach is to act as a bouncing board, ask the right questions and facilitate you to come up with a plan and even help you check the progress.
There will be 2 one-on-one coaching session in which the participant will create their X Matrix and we will facilitate. If needed, we can help in quarterly reflection and course correction.
Target Participants: Any Professional who wishes to set personal goals and achieve them
Benefits to the Participants : Instead of just setting a goal and putting efforts in wrong direction, ‘My Career Compass’ helps you put the effort in the right direction. All this means, the probability of you achieve your goals is much higher.
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After having led this work for 2 of world’s largest enterprises, what I know is that it can get very complicated to manage the stakeholders, translate the CEO’s vision for Business Excellence into an operating plan and more importantly retaining talent. Especially if it’s a newly created role or if you are new to this kind of role, then no matter what your technical proficiency is (you may be a Certified Six Sigma MBB or know inside-out of the business) it can get daunting.
What I have realized over time is that, no matter what books say, every situation is unique and the Business Excellence Leaders need to customize & then internalize the changes to suit the corporate culture.
As someone who has walked this path before, I help Business Excellence Leaders to plan & facilitate the execution of business excellence road map, unify the silos, break down complex issues to simpler ones and get to the work of executing.
This coaching is very unconventional. That’s why is called ‘Bag-of-Tricks’. Here’s how it works:
- Once you sign-up for the program, you and I will discuss and arrive at 1 or 2 key objectives based on challenges you are facing.
- For example, these objectives can be “We have high attrition in Business Excellence team” or “We want our Reward & Recognition across the organization for Process Improvements to be effective” or “We think our business metrics don’t reflect reality, but business leaders don’t feel so” and so on.
- Through 4 One-on-One Sessions I will help to arrive and implement the solutions.
In addition to this you will receive 8 invaluable e-books which are based on my personal experience. They are targeted for Business Excellence Leaders and contain ‘No Technical’ material. In simple words, it helps to ‘Build’, ‘Plan’, ‘Run’ and ‘Change’ Corporate Business Excellence Programs. The e-books contains the following:
- Business Excellence Resourcing Hiring Tips – Contains Job Descriptions, Challenges,
- Project Management Tips – Identifying strategic projects, Certification criteria, project review cheat sheets,etc
- Process Governance Mechanisms - Process Maturity, Audits, Metrics and Reporting,etc
- Managing Financial Benefits - Classification, Guidelines, Execution and Results
- Creating Innovative Employee Engagement Programs – Reward & Recognition, Training Programs, etc
- Team Talent Retention – Team Growth, Capacity Planning for Business Excellence, KRIs, coaching guidelines
- Stakeholder Management – Engagement Programs, tips to improved engagement,
- Creating Company Standards – Lean Policy, DFSS Policy, Innovation Policy, Benchmarking Policy, etc
Target Participants & Duration : Heads of Quality, Operation Excellence, Business Excellence, Business Transformation, Certified MBBs, Aspiring Quality Heads & Heads of Operations
Benefits to the Organization :- Create a robust multi-gen road map for business excellence that works for your organization
- Coach internal leaders to build workable business excellence strategy based on business needs, people, skills and other factors
- Get an external perspective on how to achieve business excellence
Benefits to the Participants:
- Develop broad understanding & develop a workable business excellence strategy based on business needs, people, skills and other factors
- Build business excellence that suits the culture
- Bag of Tricks for managing stakeholders, team members and customers
- Tips to engage your peer group in business excellence program, change management program for middle & junior management staff
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First of its kind, this One-on-One coaching and certification is designed for practicing BBs & MBBs across industries who want to become experts in Six Sigma. A certificate from 2 week crash course can surely help you get a BB job, but will not help you retain it. Your ability to apply concepts at various situations, react quickly and mange change effectively will surely help you retain and grow in BB role. This is exactly what we coach in our program. We start from what you know, and build further.
Target Participants & Duration :
- Certified Green Belts, Quality Professionals, Process Engineers, Improvement Executives.
- 4 months of engagement covering 14 sessions of 1.5 hours each at your convenience
Certification Criteria : Our certification criteria is robust. Successful participants will have to clear 3 Open Book on-line assessments. First 2 evaluations will be Basic & Advanced Six Sigma Knowledge & Application while the last assessment will evaluate your project mentoring & project review skills. This assessment method is unique to current industry practices.
Broad Curriculum
Here are topics that will be covered during coaching:
- Statistical Distributions, CLT, Confidence Intervals,
- Sampling, Multi Vary charts, MSA
- Hypothesis tests – Parametric & Non-parametric
- ANOVA, GLM, DOE – Full & Fractional Factorial
- Regression – Linear, Multiple, Logistic
- Modeling & Simulation
- Project Reviews, Coaching & Change management
Small Group Coaching Programs
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In this Small Group Coaching we will have only 5 participants per batch.
The goal of this coaching program is to provide the tools, expertise, resources, and project support to equip the participants with Six Sigma Concepts
The structure of the coaching is as follows:
- This program will be run over 10 week-ends(Saturday). Each session will last for 2 hours.
- Location is not a constraint as the program is hosted virtually.
- You can dial to the audio bridge line to interact during the session. The presentation, whiteboard, video recordings of critical steps, software coaching will be through web-conference. Thus providing a seamless experience to you.
- Each session will have pre-work and home work that you will have to work
- Our coach will personally review and coach you through emails/phone between the sessions. In case you identify a live project in your business, we will mentor you at no additional cost during the tenure of the program.
- At the end of the program and on successful demonstration of proficiency, you will be rewarded Canopus Lean Six Sigma Green Belt Certification
Target Participants & Duration :- Quality Executives, Improvement Engineers and Professionals
- Duration : 2.5 months engagement with 10 sessions and unlimited phone/email support
Benefits to the Participants :
- Free Project Mentoring that’s not offered by anyone in the market
- Training on Open-Source Statistical Software that does not have any licensing issues
- Broad Curriculum:
- Basic concept of quality, different methodologies, six sigma concepts
- Basic statistics for executives
- Problem definition, scoping, building a business case and workable project plan
- Sampling techniques, designing surveys, data collection techniques, checking adequacy of measurement system
- Visual & graphical analysis of data, establishing baseline performance, process capability
- Analytical techniques – statistical hypothesis testing such as ANOVA, regression, etc
- Solution generation, filtering and piloting
- Risk analysis, implementation and validation of results
- Control charts
- Soft skills to manage smooth execution of project
- Usage of statistical software ‘Minitab’
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This is an Exclusive Coaching Program which is first of its kind in the market. Specifically developed to enhance the skills of ITES Transition Managers and thus make the process transition seamless.
Immaterial of whether you work for captive enterprise or third party ITES firm, this program will come handy. This will be a 2-full day boot camp aimed at providing tools, techniques, methods and tips needed for transition managers to handle the transition end-to-end. It covers the following areas:
- Ability to insist on realism
- Project manage the transition effectively
- Gather customer requirements effectively
- Able to map the process effectively
- Capture process details accurately
- Able to establish capacity effectively
- Analyze the data and decide targets correctly
- Able to handle Customer Communication
- Process management skills
Participants will be provided hands on-training in the following tools and techniques :
- Capture Customer Requirements
- Analyze underlying needs and prioritize transition requirements
- Various Process Mapping Techniques
- Identifying process ‘wastes’ and eliminating them
- What Data to be collect & how to plan data collection
- Different Sampling Techniques & which ones to use
- Sample Size – Optimize data collection Vs time on hand
- Basic Statistics to analyze the performance
- Statistical Techniques to set targets & SLAs
- Transition Risk Management Techniques
- Customer Orientation tools – saying ‘no’ , reducing scope changes, stakeholder influencing mapping
Target Participants & Duration :- ITES Transition Managers, Project Managers, Operations Managers.
- Duration : 2 day full time boot camp
Benefits to the Organization :
- Benefits of Timely & Accurate Transition
- Fact based decisions during transition helps resolve many customer issues in future
- Faster and on-time transitions
- Increased effectiveness of transition managers (increase in projects per transition managers)
Neil’s Coaching Approach
Once registered, for the duration of the program you have unlimited access to me by e-mail, chat, phone or fax. I return all phone calls within same day, and all written correspondence within 24 hours. If required, for specific modules within a program, I will bring in experts to coach you. I build peer-level relationship with you right from the beginning which provides a comfortable platform for you to learn
- You and I reach a mutual decision as to whether the program is right for you. If it is, we begin with my studying your current proficiency. We then establish our program curriculum.
- Each program has definite number of One-on-One coaching sessions spaced conveniently and spread over a definite duration
- Based on the number of sessions and duration, we upfront agree on coaching calendar
- Course material with templates, tools, instructions, literature & reference list are part of the course ware.
- One-on-One sessions can be through tele/video conference as you prefer. We can meet in person, as well, if convenient for both of us.
- In every session, concepts are covered and your understanding is tested side-by-side. Coaching is both strategic & tactical.
- Between sessions you have ample time to work on case studies, assignment & literature reading
- You can get live problems to discuss where I will coach you to derive solutions yourself
- All programs are open for a year from registration and hence you can break, if required
- For Certification programs, I may invite a panel of industry experts to interview you. And all exams are open-book
Key focus is on ‘quality’ coaching, so only limited candidates are inducted at a given point. Program fees distinguishes those who are serious about their career, and is easily recouped through faster career growth, higher salaries & better opportunities.