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What is Stewardship

A steward is someone who holds something in trust for another. Historically, stewardship was a means to protect a kingdom while those rightfully in-charge were away or govern on behalf of an underage king.

Our concept is to steward on your behalf, very specific and time bound assignments. In simple words, we provide ‘plug and play’ or ‘on-demand’ leadership solutions for specific situations. It is not about offering our suggestions and leaving the execution to you. It about taking ownership and self-interest to execute time bound assignments that requires a good balance of general leadership and specific skills. Above all, we bring an external perspective and are not bound by office distractions. Being high priority assignments, we will directly work with CXOs and collaborate with their teams as necessary.

How is it beneficial to have a Steward?

Specific assignments require specific skills which cannot be substituted either by vintage or general management.
Our steward will seamlessly collaborate with your teams with reasonable flexibility
Our steward will augment change management skills to compensate for delays and other office distractions
Our steward will not be distracted by day-to-day work unlike your leaders who run the business

Stewardship Assignments

These are just a few examples of our work. But we will steward assignments only in our areas of expertise.

Deploy ‘Hoshin Kanri’

Arjun Dosaj, COO & President, Pacific Star Pte Holdings recommends “Neil is a focused, passionate & driven six sigma professional. Neils is the kind of person who creates opportunities out of problems and then finds a way to energize the people around and solve them. He is an excellent team player and a compassionate human being."

For a Bank Global Development Center, Neil managed org level annual planning through Hoshin Kanri methodology. Hoshin Kanri is a Japanese policy deployment method that links organization vision & mission to strategy, business goals, tactical plans & individual performance measures. It’s the pace setter for executing the organization’s strategy. Deployment covered extensive 1-o-1 sessions with top leadership to agree on goals, resolution of ownership overlapping goals, orientation workshops for managers and collaborate with HR to tie individual performance measures.
Duration : 2 months

Derive Operations Strategy

For a Bank, under Neil’s stewardship the leadership team derived org level mission, vision and strategy map based on SWOT analysis, market and enterprise strategy. Neil’s role was to guide the group during pre-work and facilitate the workshop, resolve disagreements and reach agreements on common goals & execution plan.
Duration : 2 weeks

Steward ‘Kaizen Blitz’ session

For a Bank's Outsourcing Unit, Neil facilitated Kaizen Blitz session which is a structured brainstorming and idea screening session themed on continuous improvement. Such sessions can be further focused on specific objectives such as waste elimination, automation, etc., In this particular session, a large group of 200 associates participated in a day long session with prior preparatory session. More than 1000 implementable ideas were screened in a single a day.
Duration: 3 weeks

Quality Function Deployment (QFD)

For a Bank's Outsourcing Unit, in Neil’s stewardship, QFD for custom built BI solution was created. As a part of this exercise, starting with customer requirements, functional, system, sub-system and module level requirements were derived by constructing House of Quality (HOQ). This became the framework for building the solution and its architecture.
Duration : 3 weeks

‘Kano’ Customer Priority Survey

For a white goods manufacturer's new product, as a part of the customer research, Neil designed and deployed Kano survey used to identify customers’ priority on product & service requirements. Based on survey results, customers’ priority were classified as must-be, one-dimensional & delighter. This survey is regarded to be of competitive advantage especially when it comes to features & functionality.
Duration : 1 month

Rollout of Service Excellence Program

For a Bank, Neil deployed ‘Service Excellence’ workshops across Asia, Europe and US. He trained CXOs and business heads in UK, New York, Singapore, India, Thailand, Dubai and Bangladesh. Then through a combination of mentoring & group facilitation, priority areas for customer experience were identified.

Instructor for Six Sigma & Lean Training

For GBs, BBs and Champions, Neil has delivered several training sessions covering over 600 candidates. He has also developed training material for Six Sigma and Lean programs for various audiences.

Course Design

For a Global Bank's Group, Neil co-authored the Process improvement methodology and the course ware to train-the-trainers, champions and practitioners. Core development work was completed in 4 months. This has been adapted as the group’s standard for process improvement.
Duration : 4 months

Establish IT Program Office

For an IT outsourcing company, Neil set up the IT program office at the inception stage and managed the program office for 6 months.

Lean Sigma Project Mentoring and Certification

For several Banks and Manufacturing companies, Neil have personally mentored and certified several GB, BB and MBB candidates in Six Sigma and Lean methodologies. He chaired the certification panel for several projects.

Evaluation of Business Excellence

Neil has experience in setting up Business Excellence functions for 3 organizations. He established strategy, goals and hired BBs & MBBs, managed stakeholder expectations, created leadership buy-in, etc., Maturity of the deployment, corporate culture and industry segment govern the structure and strategy for a successful business excellence. Neil’s expertise is to review Business Excellence functions and groom Business Excellence leaders.

Read more about our Change Leadership experience here