Nilakantasrinivasan Janakiraman (Neil)

Expertise: Customer & Business Value Creation, Analytics & Data Discovery, Transformation & Strategy Implementation

Neil, an author of 3 books, The Client Centric Protagonist, The Master Book for Lean Six Sigma & The Little Book of Customer Experience, passionately helps mid and large size enterprises in services and manufacturing to become Future Fit.

His main focus is helping clients to Create Higher Value through the lens of customer, business, process & people. This is done by thorough analysis of facts & data, providing deep insights on value generation, enhancement & leakages and facilitate leaders to strategize, develop action-oriented plans & execute them. He has worked on various of engagements across sectors including BFSI, Outsourcing, IT, Discrete Manufacturing, O&G, Shipping, Professional services, Consumer Goods, Automobiles, Telecom, EdTech.
  • Value creation of hard improvements of over $20 Mn
  • Set up & led CX, Business Transformation, Quality & Productivity programs for HSBC India across BUs
  • Repertoire to navigate in cross-culture & C-suite to cultivate buy-in
  • Large team management & multi-BU stakeholder management experience in MNCs
  • Certified MBB, top 10 quality practitioners in India & highly rated global instructor

He offers several ready to serve digital courses and live online/offline master-class & workshops.

Past Experience

Company                                                   Designation
HSBC Senior Vice President (Customer Experience)
HSBC Senior Vice President (Business Transformation)
Bank of America National Leader (Quality & Productivity)
Standard Chartered Service Excellence Leader (Lean Six Sigma)
Whirlpool of India Senior Engineer (Process Engineering)
TVS Motor Company Production Engineer (Industrial Engineering)


Institute                                                      Qualification
University of Texas in Austin PGP – AI & ML
BITS Pilani MS (Manufacturing Management)
MIT-Anna University B.Tech (Production Technology)
Pondicherry University B.Sc (Physics)
Indian Institute of Science Certification Program in Environmental Studies
Bank of America / IQF Six Sigma Master Black Belt

List of Technical Publications

  • Nilakantasrinivasan(2004). Analytical Treatment of Discrete Ordered Category,
  • Arun Nair & Nilakantasrinivasan (2005). DMAIC Failure Modes. ASQ Six Sigma Forum
  • Nilakantasrinivasan (2006). Deployment of metrics based management culture in banking operations. Bank of America Q&P Annual Conference, Charlotte
  • Nilakantasrinivasan (2009). Smart Tips for successful Black Belts! isixsigma Magazine

Other Experts



Abhijit is well recognized leader with 28 years of senior level experience in the corporate including board level positions with of two global investment banks.


Ganesh brings over 17 years of experience in Manufacturing Companies in the area of Industrial Engineering, Manufacturing Systems.


Sushil brings a great mix of business experience, HR leadership and domain knowledge, consulting and coaching expertise to his client engagements.