Nilakantasrinivasan J “Neil” (born 1974) is an Indian author, consultant and guide, focused on the subject of client centricity, value creation & business transformation.
He is the author of 3 books, The Client Centric Protagonist, The Master Book for Lean Six Sigma & A Little Book for Customer Experience.
His clientele includes Fortune 100 companies and they engage him for their most important business priorities and to bring in renewed focus on customer centricity and value creation.
As a consultant, facilitator and guide, he thoroughly analyzes facts & data, conducts client research and provides deep insights on value generation, enhancement & leakages. He facilitates leaders to strategize, develop action-oriented plans & execute them.
He has worked on various of engagements across sectors including BFSI, outsourcing, IT, technology services, discrete manufacturing, O&G, shipping, professional services, consumer goods, automobiles, telecom and edTech.
- Value creation of hard improvements of over $20 Mn
- Set up & led CX, business transformation, quality & productivity programs for HSBC India across BUs
- Repertoire to navigate in cross-culture & C-suite to cultivate buy-in
- Large team management & multi-BU stakeholder management experience in MNCs
Neil is a certified six sigma master black belt and is among the top quality practitioners in India.
Being a highly rated global instructor, he has positively touched the life of over 150,000 professionals through his training, mentoring, and coaching engagements in offline & online formats. He regularly conducts public and in-house master-class & workshops in Dubai, UK, US, Singapore, Malaysia, Thailand, Bangladesh & India. He also offers highly affordable ready to serve digital courses.
Past Experience
Company Designation
| HSBC | Senior Vice President (Customer Experience) |
| HSBC | Senior Vice President (Business Transformation) |
| Bank of America | National Leader (Quality & Productivity) |
| Standard Chartered | Service Excellence Leader (Lean Six Sigma) |
| Whirlpool of India | Senior Engineer (Process Engineering) |
| TVS Motor Company | Production Engineer (Industrial Engineering) |
Education
Institute Qualification
| University of Texas in Austin | PGP – AI & ML |
| BITS Pilani | MS (Manufacturing Management) |
| MIT-Anna University | B.Tech (Production Technology) |
| Pondicherry University | B.Sc (Physics) |
| Indian Institute of Science | Certification Program in Environmental Studies |
| Bank of America / IQF | Six Sigma Master Black Belt |
List of Technical Publications
- Nilakantasrinivasan(2004). Analytical Treatment of Discrete Ordered Category Data.isixsigma.com,
- Arun Nair & Nilakantasrinivasan (2005). DMAIC Failure Modes. ASQ Six Sigma Forum
- Nilakantasrinivasan (2006). Deployment of metrics based management culture in banking operations. Bank of America Q&P Annual Conference, Charlotte
- Nilakantasrinivasan (2009). Smart Tips for successful Black Belts! isixsigma Magazine