Neil passionately helps mid and large size enterprises in services and manufacturing to become Future Fit. This means a future with higher Customer Retention, Revenue Assurance & Enhancement.
His approach is to engineer Customer Experience(CX) in your organisation such that even a mediocre employee can deliver superior experience, because in today’s business environment, both skill & will are botched by nature.
Thus his interventions are deep, strategic, process & behavioural level, driven by data analytics & ground-zero insights.
He manages a professional services firm called Canopus Business Management Group which he started in 2009, now, with clientele across sectors (BFSI, outsourcing IT, discrete manufacturing, O&G, professional services & telecom).
He regularly conducts public & inhouse master classes on CX, Business Model Innovation like Blue Ocean, Analytics for HR, Service & Sales professionals & Hoshin Kanri.
He also selectively coaches executives, start-ups & young professionals.
Neil has led several change initiatives & CX projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results in unconventional areas such as sales, customer service, HR, technology, risk & compliance, program office, administration & security, procurement, etc.
Neil is a Certified Six Sigma Master Black Belt and recognized as Top 10 quality practitioners in India. He is passionate about helping organizations become Future Fit.
| HSBC | Senior Vice President (Customer Experience) |
| HSBC | Senior Vice President (Business Transformation) |
| Bank of America | National Leader (Quality & Productivity) |
| Standard Chartered | Service Excellence Leader (Lean Six Sigma) |
| Whirlpool of India | Senior Engineer (Process Engineering) |
| TVS Motor Company | Production Engineer (Industrial Engineering) |
| BITS Pilani | MS (Manufacturing Management) |
| MIT-Anna University | B.Tech (Production Technology) |
| Pondicherry University | B.Sc (Physics) |
| Indian Institute of Science | Certification Program in Environmental Studies |
| Bank of America / IQF | Six Sigma Master Black Belt |
Canopus Business Management Group
By Neil Srinivasan Art of VoC InterviewsConducting a VoC interview, particularly the conversations with customers, is more often viewed as an art. But it is a science too as the whole interview has to be planned, the questionnaire has to be scientifically designed with sound logic and facts. That said, everything will fall flat if the interviewer is not able to […]
By Neil Srinivasan
