Neil passionately helps mid and large size enterprises in services and manufacturing to become Future Fit. This means a future with higher Customer Retention, Revenue Assurance & Enhancement.
His approach is to engineer Customer Experience(CX) in your organisation such that even a mediocre employee can deliver superior experience, because in today’s business environment, both skill & will are botched by nature.
Thus his interventions are deep, strategic, process & behavioural level, driven by data analytics & ground-zero insights.
He manages a professional services firm called Canopus Business Management Group which he started in 2009, now, with clientele across sectors (BFSI, outsourcing IT, discrete manufacturing, O&G, professional services & telecom).
He regularly conducts public & inhouse master classes on CX, Business Model Innovation like Blue Ocean, Analytics for HR, Service & Sales professionals & Hoshin Kanri.
He also selectively coaches executives, start-ups & young professionals.
Neil has led several change initiatives & CX projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results in unconventional areas such as sales, customer service, HR, technology, risk & compliance, program office, administration & security, procurement, etc.
Neil is a Certified Six Sigma Master Black Belt and recognized as Top 10 quality practitioners in India. He is passionate about helping organizations become Future Fit.
| HSBC | Senior Vice President (Customer Experience) |
| HSBC | Senior Vice President (Business Transformation) |
| Bank of America | National Leader (Quality & Productivity) |
| Standard Chartered | Service Excellence Leader (Lean Six Sigma) |
| Whirlpool of India | Senior Engineer (Process Engineering) |
| TVS Motor Company | Production Engineer (Industrial Engineering) |
| BITS Pilani | MS (Manufacturing Management) |
| MIT-Anna University | B.Tech (Production Technology) |
| Pondicherry University | B.Sc (Physics) |
| Indian Institute of Science | Certification Program in Environmental Studies |
| Bank of America / IQF | Six Sigma Master Black Belt |
It is awfully important to know what is and what is not your business. – Gertrude Stein Take away for CX Professionals Knowing about your customer is your business.
By Neil Srinivasan Customer Experience Quote #37
Know what your customers want most and what your company does best. Focus on where those two meet. – Kevin Stirtz Take away for CX Professionals The convergence of these produces magic.
By Neil Srinivasan
