Neil, an author of 2 books, The Master Book for Lean Six Sigma & The Little Book of Customer Experience, passionately helps mid and large size enterprises in services and manufacturing to become Future Fit. This means a future with higher Customer Retention, Revenue Assurance & Growth and Capability Building.
His approach is to engineer practices in your organization through interventions that are deep, strategic, process & cultural, driven by data analytics & ground-zero insights.
Neil served as Lean Six Sigma Deployment Leader & SVP in HSBC & Bank of America and has delivered over $20Mn of business benefits. He is a Certified Six Sigma Master Black Belt and recognized as Top 10 quality practitioners in India.
He has worked on various of engagements across sectors including BFSI, Outsourcing, IT, Discrete Manufacturing, O&G, Shipping, Professional services, Consumer Goods, Automobiles, Telecom, EdTech.
He regularly conducts public & inhouse master classes (Online & In-person) on CX, Business Model Innovation like Blue Ocean, HR Analytics, Service & Sales Analytics, Marketing Analytics & Strategy Deployment, Quality Improvement, Hoshin Kanri & Lean Six Sigma.
His ready to serve digital courses are available here.
He also selectively coaches executives, start-ups & young professionals.
Neil has led several change initiatives & CX projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results in unconventional areas such as sales, customer service, HR, technology, risk & compliance, program office, administration & security, procurement, etc.
Neil is a Certified Six Sigma Master Black Belt and recognized as Top 10 quality practitioners in India. He is passionate about helping organizations become Future Fit.
|HSBC||Senior Vice President (Customer Experience)|
|HSBC||Senior Vice President (Business Transformation)|
|Bank of America||National Leader (Quality & Productivity)|
|Standard Chartered||Service Excellence Leader (Lean Six Sigma)|
|Whirlpool of India||Senior Engineer (Process Engineering)|
|TVS Motor Company||Production Engineer (Industrial Engineering)|
|University of Texas in Austin||PGP – AI & ML|
|BITS Pilani||MS (Manufacturing Management)|
|MIT-Anna University||B.Tech (Production Technology)|
|Pondicherry University||B.Sc (Physics)|
|Indian Institute of Science||Certification Program in Environmental Studies|
|Bank of America / IQF||Six Sigma Master Black Belt|