Neil passionately helps mid and large size enterprises in services and manufacturing to become Future Fit. This means a future with higher Customer Retention, Revenue Assurance & Enhancement.
His approach is to engineer Customer Experience(CX) in your organisation such that even a mediocre employee can deliver superior experience, because in today’s business environment, both skill & will are botched by nature.
Thus his interventions are deep, strategic, process & behavioural level, driven by data analytics & ground-zero insights.
He manages a professional services firm called Canopus Business Management Group which he started in 2009, now, with clientele across sectors (BFSI, outsourcing IT, discrete manufacturing, O&G, professional services & telecom).
He regularly conducts public & inhouse master classes on CX, Business Model Innovation like Blue Ocean, Analytics for HR, Service & Sales professionals & Hoshin Kanri.
He also selectively coaches executives, start-ups & young professionals.
Neil has led several change initiatives & CX projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results in unconventional areas such as sales, customer service, HR, technology, risk & compliance, program office, administration & security, procurement, etc.
Neil is a Certified Six Sigma Master Black Belt and recognized as Top 10 quality practitioners in India. He is passionate about helping organizations become Future Fit.
|HSBC||Senior Vice President (Customer Experience)|
|HSBC||Senior Vice President (Business Transformation)|
|Bank of America||National Leader (Quality & Productivity)|
|Standard Chartered||Service Excellence Leader (Lean Six Sigma)|
|Whirlpool of India||Senior Engineer (Process Engineering)|
|TVS Motor Company||Production Engineer (Industrial Engineering)|
|BITS Pilani||MS (Manufacturing Management)|
|MIT-Anna University||B.Tech (Production Technology)|
|Pondicherry University||B.Sc (Physics)|
|Indian Institute of Science||Certification Program in Environmental Studies|
|Bank of America / IQF||Six Sigma Master Black Belt|