Insights

Grading in OKRs refers to the process of evaluating the progress made towards achieving the objectives and key results set in the OKRs. The grading process helps to determine the level of success achieved and provides feedback on areas that need improvement. Here’s how to grade OKRs: In general, OKRs are graded on a scale […]

There is a strong linkage between a company’s vision and strategy and their OKRs. OKRs (Objectives and Key Results) are a tool used to align and drive progress towards a company’s overall vision and strategy. Here’s how to create the linkage between a company’s vision and strategy and their OKRs: By creating a clear linkage […]

Here’s a general roadmap for implementing OKRs (Objectives and Key Results) across an organization: This roadmap should provide a general framework for implementing OKRs, but the specific timeline, approach, and details will vary depending on the size and complexity of the organization and the specific goals and objectives of the OKR implementation.

Client centricity plays a crucial role in improving EBITDA for B2B companies. When a company is client-centric, it focuses on understanding and meeting the needs of its customers. This can lead to a number of benefits that can help to improve EBITDA. Knowing the Client needs : Firstly, by understanding the needs of its customers, a […]

Here are 7 problems and their impact of Poor Client centricity in B2B Sales Teams:

B2B companies may find it difficult to improve NPS or client satisfaction for a variety of reasons, including:

Meeting Service Level Agreements (SLAs) in B2B organizations can be difficult for a variety of reasons, including: If your are looking for improving ways to meet your SLAs, please contact us

Sustaining client centricity can be difficult for a number of reasons, including:

There are several common ways to improve the existing account growth in B2B companies, including: They are all prescriptive. The question is, which one of these is relevant to your organization and why? That clearly depends on your current state, ground level challenges and growth aspirations. Only by implementing relevant strategies, B2B companies can work to […]

Agile enterprises are customer centric because they prioritize the needs and goals of their customers in all aspects of their business. Agile methodologies, such as Scrum and Kanban, are designed to be flexible and responsive to change, which allows organizations to quickly adapt to the evolving needs of their customers. In an agile enterprise, customer […]

Blitzscaling is a book by the co-founders of LinkedIn, Reid Hoffman and Chris Yeh, an investor and an author, respectively. The book explores “blitzscaling,” a way to grow your startup quickly by taking big risks. Most of the concepts of Blitzscaling describe classical start-up setups in B2C or D2C. I’ve made an attempt to apply […]

Putting Google’s HEART framework to build your Client Centricity Program A decade ago, Google’s researchers, Kerry Rodden, Hilary Hutchinson, and Xin Fu, published a paper on how to measure the UX of web applications. Their principal objective was to clarify how product goals can be mapped to metrics in order to improve the customer experience. This was […]