Client Centric Active Listening Techniques

Listening is important. Not mere listening but active listening. It develops client centricity. Poor listening habits lead to misunderstandings, errors, a lot of missed opportunities, unnecessary arguments, stalled projects, and even damaged client relationships.

This course helps you to start listening actively. It provides you with 13 new active listening techniques and tips that you can put into action instantly.

What will you learn?

Importance of Listening
challenges in developing listening habits
Learn & apply 13 Active Listening Techniques, tips & tricks

Target Audience

Employees across sectors
Employees across sectors and experience
Employees with or without client interactions

Course Information

Estimated Time: 45 Minutes | 15 Lectures | Price: INR 699

Course Instructor

Nilakanta J. Srinivasan Author

One Time Payment

SALE

Active Listening Techniques

Importance of Active Listening

Challenges in developing listening habits

Listening Vs. Active Listening

Active Listening Techniques

Paraphrasing – First Technique

Reflection Activity

Verbal Language Clues – Second Technique

Affirmative Communication – Third Technique

Emotional Labelling – Fourth Technique

Validation – Fifty Technique

Non-verbal Clues – Sixth Technique

Silence – Seventh Technique

Active Listening Tips

Active Listening Tips – continuation

Closing Lesson

Online Courses

Client Centric Active Listening Techniques

What will you learn?

Target Audience

Course Information

Course Instructor

One Time Payment

Active Listening Techniques