Customer Service

Services for Customer Service

Our services for customer service department include the following address the following themes:

• Customer Satisfaction and Experience Improvement
• Channel efficacy improvement
• Client research to gain insights
• Redesign B2B service touchpoints, client interactions, communications in Client Journey
• Reduce escalations from clients by addressing the systemic root causes
• Mentor Service Quality improvement projects
• Upskilling and competency building on CX design skills

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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

— Jeff Bezos

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Insights for customer service

• Client Centricity Case Study: Increase Sales Win Rates, C-sat with Better Targeting & Skills
  A leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
• Client Centricity Case Study: Seamless Delivery during Build and Operate
  A leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity
• Client Centricity Case Study: Fixing a soar Client Relationship
  An ITES arm of a big software company which works with enterprises across industries wanting to improve its client relationship
• Client Centricity Case Study: Improving Responsiveness in Pre-Sales
  A leading business services firm provides B2B telecom Solution and services in India wanting to improve responsiveness in pre-sales
• Client Centricity Case Study: Strengthening ‘Competence’
  A leading global ship management company with 600 ships under management and 24k seafarers wanting to strengthen is ‘competence’