Experience Design

We help organizations improve customer and employee experience through human centric service design.

Experience Design

Challenges we solve

Services & Solutions

Customer Experience RedesignUsing the human centric design principles, Customer Journey Mapping & Customer Personas, redesign customer experience
Employee Experience RedesignUsing the human centric design principles, Employee Journey Mapping & Employee Personas, redesign employee experience
Design Thinking Capability BuildingUpskilling and internal capability building on design thinking methodology and tools

Engagement Model for Experience Design

To render above services, typical engagement model involves a mix of following:

Free Download

Download your copy of customer churn & retention management report

Our research is to understand the best practices among enterprises across sectors in Indian region and suggest Customer Churn & Retention Management as a concept in its infancy, barring few sectors that experience high churn, such as Telecom. At a time when the revenue growth by customer acquisition is stalling, many sectors are unprepared to handle this challenge with scientific and proven methods.

Insights on Experience Design

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