- Growth Barriers and Refine Value Proposition
Background Client has growth related issues Solution Identified barriers for growth.
- Customer Experience Strategy
A customer experience strategy has a profound impact on the overall organization. An more importantly it has to seamlessly integrate with the organizational strategy. We help assess the current state of maturity and create a Customer Experience blueprint
- Predictive
A IT services firm wanted to identify the key drivers for their customer loyalty. Clean-up and review of existing customer satisfaction/loaylty survey
- Revamp and Launch Complaint Management System
A financial services operations team wanted to establish a standard process for addressing customer complaints by implementing a complaint management system.
- Conduct Kano Survey for Consumer Product to Identify Customer Prioritizes
A consumer goods company wanted to understand customers’ priority over their customer requirements to develop a product that is well positioned to meet articulated needs, unarticulated needs and differentiated from competition