Services Sector

Services for Services Sector

Our services for Services Sector covering utility management, infrastructure management, realty, professional services firm, etc., include the following address the following themes:

• Build client orientation in delivery management
• Consistent value addition to clients
• Building deeper engagement with the clients to mine accounts
• Client research to gain insights
• Redesign B2B service touchpoints, client interactions, communications in Client Journey
• Reduce escalations from clients by addressing the systemic root causes
• Value proposition messaging in business development process
• Upskilling and competency building on client management

Insights for services sector

• Growth Barriers and Refine Value Proposition
  Background Client has growth related issues Solution Identified barriers for growth.
• Customer Experience Strategy
  A customer experience strategy has a profound impact on the overall organization. An more importantly it has to seamlessly integrate with the organizational strategy. We help assess the current state of maturity and create a Customer Experience blueprint
• Predictive
  A IT services firm wanted to identify the key drivers for their customer loyalty. Clean-up and review of existing customer satisfaction/loaylty survey
• Revamp and Launch Complaint Management System
  A financial services operations team wanted to establish a standard process for addressing customer complaints by implementing a complaint management system.
• Conduct Kano Survey for Consumer Product to Identify Customer Prioritizes
  A consumer goods company wanted to understand customers’ priority over their customer requirements to develop a product that is well positioned to meet articulated needs, unarticulated needs and differentiated from competition