Customer Experience | Canopus Business Management Group India

Leading Customer Experience (CX) & Improvement Company

What drives customer loyalty? How to easily retain customers? How to increase repeat purchases? What’s the best way to approach CX Improvement?

At Canopus Business Management Group, we strive to answer those questions and help mid to large enterprises in services and manufacturing, like Vodafone, TVS Motors, PepsiCo, etc., with Revenue Enhancement & Customer Retention.

We are not an advisory firm. We implement change, we make things happen!

Our Mission

Help Individuals & Businesses to become Future Fit

What our clients engage us for?

How our clients engage us?

Facilitate & work with your employees to design strategies, products & processes that deliver high performance through Assessment, Co-Creation & Implementation Guidance
Develop & deliver customized learning interventions to build internal capability of your leaders through Training, Mentoring, Digital Learning & Simulation Games

Quick Facts

Year of Commencement : 2009
Domains : Sales, Marketing & Operations
Verticals : B2B, Institutional Customers & B2C
Services Segment : BFSI, Logistics, IT & ITES
Products Segment : Brand Owners & OEMs from Manufacturing & Technology Enabled

Other Initiative

www.SixSigmaCertificationCourse.com

What our clients say

The concepts were provided clearly and logically. The videos were very relevant

Indirect Material Manager, Colgate Palmolive India Ltd

Blue Ocean Strategy is more useful for us to formulate many strategic ideas. Got the Idea of doing analysis methods & differentiating the business

Manager - Marketing, Netzsch Technologies India Pvt Ltd

The training, topic, presentation were very useful to me and my organization. Benefits gained were New strategy development, Increasing Volume of Business & sustainability and looking at new markets ( Blue Oceans ) & offerings.

Chief Mentor - Academics & Finishing School Training & Certification, KKM Soft (P) Ltd.

Comprehensive coverage on the Blue Ocean Strategy. The workshop made us rethink on where we are placed in the market & important is it today than ever before to not just look at substitutes but alternatives as well. Detailed understanding & coverage of the Blue Ocean Strategy.

Deputy Manager (Marketing) , Jain Irrigation Systems Ltd.

Are Design Thinking and Six Sigma mutually exclusive?

I notice that most people misunderstanding ‘Design Thinking’ for ‘Design of Six Sigma(DFSS)’. The latter is an approach within Six Sigma to develop new products or services. In reality Design Thinking and DFSS are different animals, but not mutually exclusive. Here’s how i see it: Six Sigma offers a systematic way to improve or design […]