What drives customer loyalty? How to easily retain customers? How to increase repeat purchases? What’s the best way to approach CX Improvement?
At Canopus Business Management Group, we strive to answer those questions and help mid to large enterprises in services and manufacturing, like Vodafone, TVS Motors, PepsiCo, etc., with Revenue Enhancement & Customer Retention.
We are not an advisory firm. We implement change, we make things happen!
We transform your business to be Future Fit!
In this series of two articles and in continuation to Part 1, I have described the key aspects for starting or expanding the business. Section 3 In this section, I have introduced two levels of plan. 1. Readiness Plan – If you have decided the launch date of your business, then there will be a […]
More →You can count on us. We draw from our diverse, in-depth and hands-on expertise from the corporate world.
Our clients include Barclays, Vodafone, Pepsico, Barry-Wehmiller, Tractors & Farm Equipment(TAFE), Temenos Banking Software Company, Lumis Partners, KarROX Technologies, etc.
We choose our engagements carefully and limit the number we accept, thus allowing us to focus our full attention on each project and give it our best!
Canopus Business Management Group
By Neil Srinivasan Art of VoC InterviewsConducting a VoC interview, particularly the conversations with customers, is more often viewed as an art. But it is a science too as the whole interview has to be planned, the questionnaire has to be scientifically designed with sound logic and facts. That said, everything will fall flat if the interviewer is not able to […]
By Neil Srinivasan
