IT and ITES Enabled Services

Services for IT and ITES Enabled Services

Our services for IT product and IT services companies, etc., include the following themes:

• Build client orientation in delivery management
• Consistent value addition to clients
• Building deeper engagement with the clients to mine accounts
• Client research to gain insights
• Redesign B2B service touchpoints, client interactions, communications in Client Journey
• Reduce escalations from clients by addressing the systemic root causes
• Value proposition messaging in sales process
• Upskilling and competency building on client management

Insights ITES & IT enabled services

• “Perseverance is not a long race; it is many short races one after another.” — Walter Elliot
  Persistence is the cornerstone of #business #growth, particularly through client-centric approaches. By persistently prioritizing clients’ needs and continuously enhancing their experiences, businesses can forge strong, lasting relationships. This dedicated focus on… Read more: “Perseverance is not a long race; it is many short races one after another.” — Walter Elliot
• “Growth is never by mere chance; it is the result of forces working together.” – James Cash Penney
  Unlocking growth and building meaningful connections are two powerful pursuits that often go hand-in-hand. When we seek personal and professional growth, we inevitably encounter opportunities to connect with others in meaningful… Read more: “Growth is never by mere chance; it is the result of forces working together.” – James Cash Penney
• Proactiveness builds more trust in Client Centricity
  When we promise something to a client and we are still working on it, because it has taken more time than estimated, we feel that we’re so close the completely and… Read more: Proactiveness builds more trust in Client Centricity
• 11 Dunning-Kruger Effect Traps in Client Relationship Management
  Find how you often go wrong in Client Relationship Management & download Leader’s check sheetThe fall of Byju’s, once hailed as India’s ed-tech unicorn, started with its rapid expansion during the… Read more: 11 Dunning-Kruger Effect Traps in Client Relationship Management
• 7 Acts of Client Centric Professional
  Every employee should embrace the following 7 acts of client centric professional. This will help in delivering superior client service and meeting company goals1. Understand Clients with EmpathyUnderstanding clients with empathy… Read more: 7 Acts of Client Centric Professional