IT and ITES Enabled Services | Canopus Business Management Group

Our services for IT product and IT services companies, etc., include the following themes:

Build client orientation in delivery management
Consistent value addition to clients
Building deeper engagement with the clients to mine accounts
Client research to gain insights
Redesign B2B service touchpoints, client interactions, communications in Client Journey
Reduce escalations from clients by addressing the systemic root causes
Value proposition messaging in sales process
Upskilling and competency building on client management

10 most common Client Centric Strategies for B2C and B2B
Some popular client centric strategies in B2C include: B2B companies can also benefit from implementing customer-centric strategies. Some client-centric strategies that work well for B2B companies include: All of these strategies […]
Sustainable growth strategies that work!
A widely accepted sustainable growth strategies that work well are building a strong brand and reputation. This can be done by providing high-quality products or services, excellent customer service, and consistently […]
How agile enterprises are customer centric
Agile enterprises are customer centric because they prioritize the needs and goals of their customers in all aspects of their business. Agile methodologies, such as Scrum and Kanban, are designed to […]
Google’s HEART framework for your Client Centricity Program
Putting Google’s HEART framework to build your Client Centricity Program A decade ago, Google’s researchers, Kerry Rodden, Hilary Hutchinson, and Xin Fu, published a paper on how to measure the UX of web […]
How to measure Customer Centricity Maturity & Attitude
Behavioral and cultural maturity on Customer Centricity with maturity grid.. An unique attitude based organizational evaluation is used to understand behavioral and cultural maturity and can provide insights on where and what kind of attention […]

Sign-up for collaborat newsletter