Your Partner In
Client Centric Business Growth

Neil is a well recognised expert on customer experience and process transformation. He has helped many business houses to revamp their business and functional strategies. His hands on experience in these fields and his positive contributions make him a sought after strategist and trainer. He recently conducted a workshop for the mid level technical managers of Sodexo , India. During the program, through specially customized techniques, he successfully realigned the thought process and understanding of participating managers to strategize and improve customer experience. The style and tenor of the interactive workshop was easy on the participants and made it a unique experience for each of them. As an experienced coach and mentor, his intervention is considered very useful for growing leaders to enhance their leadership qualities.

Excellent program which has great practical usefulness

A good number of examples at Blue Ocean Strategy Masterclass. ERRC strategy model & sound tool to look at.

Neil has excellent organization-wide knowledge. He is capable of understanding the VOC & adding value with suitable inputs & reacts quickly with alternative suggestions when required. He provided very critical inputs in linking metrics, processes and projects with a good global perspective of current practices and metrics in different industries.