Increase Sales Win Rates, C-sat with Better Targeting & Skills
A leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
Seamless Delivery during Build and Operate
A leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity
Fixing a soar Client Relationship
An ITES arm of a big software company which works with enterprises across industries wanting to improve its client relationship
Client Centricity Case Study: Improving Responsiveness in Pre-Sales
A leading business services firm provides B2B telecom Solution and services in India wanting to improve responsiveness in pre-sales
Client Centricity Case Study: Strengthening ‘Competence’
A leading global ship management company with 600 ships under management and 24k seafarers wanting to strengthen is ‘competence’
Client Centricity Case Study: Integrate Measures of Success (Lead & Lag) across the Organization
An automobile manufacturer wanted to identify key independent measures (lead measures) which have to be improved to be successful in critical success factors of strategic initiatives across supply chain and manufacturing.
Facilitate Operations Strategic Planning
A manufacturer of machinery products wanted deploy its goals to the operations team.
Client Success Case Study: Deploy Hoshin Kanri
A bank’s global delivery center was using Japanese Hoshin Kanri approach for deploying its goals across functions and geographies.
Client Success Case Study: Addressing Strategy Execution Challenges
An IT consulting services organization finding it difficult to meet its profitability goals due execution issues relating to its strategic plan.
Go-To-Market Strategy Formulation and Implementation to meet growth targets
An engineering firm wasn’t able to meet its revenue targets and grow in its existing market.
Cultural Change Campaign in Services enterprises
A services enterprises wanted to build a culture of proactive data/fact based decision making in its staff across cadre. Created a series of theme based campaigns that was backed by solid program management engagement, structured training programs, roadshows, metrics & dashboard rigor and incentives.
Establish Business Process Management System for a Bank
A bank’s operations was struggling with surprises such as operational losses, customer complaints, unnoticed misses, oversight errors, etc. This resulted in fire-fighting and poor relationship with customers and internal stakeholders