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Downloads

Customer Experience

Download XL based Touchpoint Assessment Check Sheet for Evaluation & Benchmarking with Instructions
Download 7 Acts of Customer Centric Professional
Download Customer Experience Self- Assessment Checksheet
Get India Centric Customer Experience Trends Report
Download Customer Churn & Retention Management Report
Get access to India B2B Customer Experience Research Now
Get a PDF copy of various elements of Customer Journey Map

Design Thinking

Get a PDF copy of various elements of Employee Journey Map

Hoshin Kanri Policy Deployment

Download Hoshin Kanri Policy Deployment eBook