Downloads

TopicResource TypeFree/PaidTitleDescription
Client CentricityInteractive ReportFreeCustomer Centricity Assessment ReportView demo of interactive sample report of Customer Centricity Assessment for Organizations
Client CentricityReference MaterialFree7 Acts of Client Centric ProfessionalLearn about our proprietary approach for client centricity that contains 7 simple things any professional can follow, every day.
Client CentricitySpreadsheetFreeTouchpoint Assessment Check SheetDownload XL based touchpoint assessment check sheet for evaluation & benchmarking with instructions
Client CentricityReference MaterialFreeCustomer Experience Self-AssessmentDownload customer experience self-assessment check sheet that is useful to before commencing client centricity journey in your organization.
Client CentricityResearch ReportFreeCustomer Experience Research Report
Get your copy of a research report on customer experience trends in India.
Client CentricityResearch ReportFreeCustomer Churn & Retention - Management Perspective
Download customer churn & retention management report
Client CentricityResearch ReportFreeB2B Customer Experience ReportGet your copy of a research report on B2B customer experience practices in India.
Experience DesignReference MaterialFreeCustomer Journey MapGet a PDF copy of various elements of customer journey map
Experience DesignReference MaterialFreeEmplloyee Journey MappingGet a PDF copy of various elements of employee journey map
Strategy ExecutioneBookFreeHoshin Kanri Policy Deployment e-BookDownload a PDF copy of Hoshin Kanri policy deployment eBook to understand the concept of strategic execution from basics (44 pages)
Quality & ProductivityeBookFree The Master Book for Lean Six Sigma Green Belt CertificationDownload the 'The Master Book for Lean Six Sigma Green Belt Certification by Nilakantasrinivasan - PDF (first chapter)
Data & AnalyticsSelf-AssessmentFreeHR Analytics Knowledge AssessmentTake a quick knowledge assessment on HR analytics. (suitable for HR professionals across levels)
Data & AnalyticsSpreadsheetFreeData Cleaning & PreparationContains data file that use in data cleaning tutorial. Can be downloaded for your practice.

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