Downloads

TopicResource TypeFree/PaidTitleDescription
Business GrowthResearch ReportFreeCustomer Churn & Retention - Management Perspective
Download customer churn & retention management report
Business GrowtheBookFreeHearts & Minds Client Centric StrategyDownload the copy of Hearts and Minds Business Growth Strategy Book to grow your business consistently.
Business GrowthSelf-AssessmentFreeSustainable Business Growth Potential Assessment
Get a FREE diagnostic on your organization’s potential to achieve sustainable business growth. You will get a Sustainable Growth Score, a detailed analysis and a customized action plan instantly.
Client CentricityInteractive ReportFreeCustomer Centricity Assessment ReportView demo of interactive sample report of Customer Centricity Assessment for Organizations
Client CentricityReference MaterialFree7 Acts of Client Centric ProfessionalLearn about our proprietary approach for client centricity that contains 7 simple things any professional can follow, every day.
Client CentricitySpreadsheetFree Touchpoint Assessment Check SheetDownload XL based touchpoint assessment check sheet for evaluation & benchmarking with instructions
Client CentricityReference MaterialFreeCustomer Experience Self-AssessmentDownload customer experience self-assessment check sheet that is useful before commencing client centricity journey in your organization.
Client CentricityResearch ReportFreeCustomer Experience Research Report
Get your copy of a research report on customer experience trends in India.
Client CentricityResearch ReportFreeB2B Customer Experience ReportGet your copy of a research report on B2B customer experience practices in India.
Data & AnalyticsSelf-AssessmentFreeHR Analytics Knowledge AssessmentTake a quick knowledge assessment on HR analytics. (suitable for HR professionals across levels)
Data & AnalyticsReference MaterialFreeHR Analytics Project IdeasGet a PDF copy of HR Analytics Project Ideas
Data & AnalyticsReference MaterialFreeHR Analytics Project Charter TemplateGet a PDF copy of HR Analytics Project Charter Template
Data & AnalyticsSpreadsheetFreeData Cleaning & PreparationContains data file that is used in data cleaning tutorial. Can be downloaded for your practice.
Experience DesignReference MaterialFreeCustomer Journey MapGet a PDF copy of various elements of customer journey map
Experience DesignReference MaterialFreeEmployee Journey MappingGet a PDF copy of various elements of employee journey map
Quality & ProductivityeBookFree The Master Book for Lean Six Sigma Green Belt CertificationDownload the 'The Master Book for Lean Six Sigma Green Belt Certification by Nilakantasrinivasan - PDF (first chapter)
Strategy ExecutioneBookFreeHoshin Kanri Policy Deployment e-BookDownload a PDF copy of Hoshin Kanri policy deployment eBook to understand the concept of strategic execution from basics (44 pages)
Strategy ExecutionReference MaterialFreeManagement By Fact TemplateDownload a copy of the Management by Fact template that you can use for solving some of your wicked challenges.
Strategy ExecutionReference MaterialFreeWhy OKR eBookDownload a PDF copy of Why OKR eBook that will help a leader like you to decide if OKR or elements of OKRs will be useful to your organization

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