| Topic | Resource Type | Free/Paid | Title | Description |
|---|---|---|---|---|
| Client Centricity | Interactive Report | Free | Customer Centricity Assessment Report | View demo of interactive sample report of Customer Centricity Assessment for Organizations |
| Client Centricity | Reference Material | Free | 7 Acts of Client Centric Professional | Learn about our proprietary approach for client centricity that contains 7 simple things any professional can follow, every day. |
| Client Centricity | Spreadsheet | Free | Touchpoint Assessment Check Sheet | Download XL based touchpoint assessment check sheet for evaluation & benchmarking with instructions |
| Client Centricity | Reference Material | Free | Customer Experience Self-Assessment | Download customer experience self-assessment check sheet that is useful before commencing client centricity journey in your organization. |
| Client Centricity | Research Report | Free | Customer Experience Research Report | Get your copy of a research report on customer experience trends in India. |
| Business Growth | Research Report | Free | Customer Churn & Retention - Management Perspective | Download customer churn & retention management report |
| Client Centricity | Research Report | Free | B2B Customer Experience Report | Get your copy of a research report on B2B customer experience practices in India. |
| Experience Design | Reference Material | Free | Customer Journey Map | Get a PDF copy of various elements of customer journey map |
| Experience Design | Reference Material | Free | Employee Journey Mapping | Get a PDF copy of various elements of employee journey map |
| Strategy Execution | eBook | Free | Hoshin Kanri Policy Deployment e-Book | Download a PDF copy of Hoshin Kanri policy deployment eBook to understand the concept of strategic execution from basics (44 pages) |
| Quality & Productivity | eBook | Free | The Master Book for Lean Six Sigma Green Belt Certification | Download the 'The Master Book for Lean Six Sigma Green Belt Certification by Nilakantasrinivasan - PDF (first chapter) |
| Data & Analytics | Self-Assessment | Free | HR Analytics Knowledge Assessment | Take a quick knowledge assessment on HR analytics. (suitable for HR professionals across levels) |
| Data & Analytics | Spreadsheet | Free | Data Cleaning & Preparation | Contains data file that is used in data cleaning tutorial. Can be downloaded for your practice. |
| Business Growth | eBook | Free | Hearts & Minds Client Centric Strategy | Download the copy of Hearts and Minds Business Growth Strategy Book to grow your business consistently. |
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