BFSI

Services for Banking and Financial Services

Our services for banks, NBFCs & fintech include the following:

• Customer experience improvement
• Customer service and support transformation
• Service, Touchpoint Design and communications in customer journey
• Quality and productivity improvement in service delivery
• Upskilling and competency building on client management

Insights for banking and financial services

• Why OKR implementations fail
   Some of the common reasons for the OKR implementations failure include: In order to avoid these issues, it is important for […]
• Why OKR if company has Balanced Scorecard
  The use of a balanced scorecard (BSC) and OKRs are not mutually exclusive, and both frameworks can provide valuable insights and […]
• Difference between Customer Experience (CX) and Client Centricity
  Customer experience (CX) and client centricity are related concepts, but they are not the same thing. Customer experience (CX) refers to […]
• Steps to create a Go-to-market strategy for B2B companies for Business Growth
  A Go-To-Market strategy is a plan for how you will bring your products or services to market and reach your target […]
• Linkedin’s Blitzscaling – thro the B2B lens
  Blitzscaling is a book by the co-founders of LinkedIn, Reid Hoffman and Chris Yeh, an investor and an author, respectively. The […]