BFSI

Services for Banking and Financial Services

Our services for banks, NBFCs & fintech include the following:

• Customer experience improvement
• Customer service and support transformation
• Service, Touchpoint Design and communications in customer journey
• Quality and productivity improvement in service delivery
• Upskilling and competency building on client management

Insights for banking and financial services

• Client Centricity Case Study: Increase Sales Win Rates, C-sat with Better Targeting & Skills
  A leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
• Client Centricity Case Study: Seamless Delivery during Build and Operate
  A leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity
• Client Centricity Case Study: Fixing a soar Client Relationship
  An ITES arm of a big software company which works with enterprises across industries wanting to improve its client relationship
• Client Centricity Case Study: Improving Responsiveness in Pre-Sales
  A leading business services firm provides B2B telecom Solution and services in India wanting to improve responsiveness in pre-sales
• Client Centricity Case Study: Strengthening ‘Competence’
  A leading global ship management company with 600 ships under management and 24k seafarers wanting to strengthen is ‘competence’