- Why is it difficult to sustain client centricity
Sustaining client centricity can be difficult for a number of reasons, including:
- Common strategies to improve the existing account growth in B2B
There are several common ways to improve the existing account growth in B2B companies, including: They are all prescriptive. The question is, which one of these is relevant to your organization and why? That clearly depends […]
- Google’s HEART framework for your Client Centricity Program
Putting Google’s HEART framework to build your Client Centricity Program A decade ago, Google’s researchers, Kerry Rodden, Hilary Hutchinson, and Xin Fu, published a paper on how to measure the UX of web applications. Their principal objective […]
- Why solutions have long tails?
Triangulation can help sustaining solutions and strengthening analysis. When your organization faces a problem, sooner or later, there will be an action plan in place to abet its elimination. The inconvenient truth about solutions is […]
- Sample Customer Centricity Assessment Report
Canopus Customer Centricity in an organizational assessment to understand behavioral and cultural maturity of organization. It is a measure of Customer Centricity of organization across 8 dimensions using 4 maturity levels. Unlike traditional assessments, in this survey […]