Technology and Telecom

Services for Technology and Telecom

Our services for Technology and Telecom Sector including Technology product companies, Technology solution providers, Telecom players, etc., include the following address the following themes:

• Building a client centric workforce
• Consistent value addition to clients
• Arresting Client Churn and dis-satisfaction
• Client research to gain insights
• Implementing client engagement & account mining framework
• Redesign B2B service touchpoints, client interactions, communications in Client Journey
• Building agility in responding to client requirements
• Consistent delivery through team collaboration and cross functional alignment
• Reduce escalations from clients by addressing the systemic root causes
• Value proposition messaging in sales process
• Upskilling and competency building on client management

Insights for technology and telecom

• Why is it difficult to sustain client centricity
  Sustaining client centricity can be difficult for a number of reasons, including:
• Common strategies to improve the existing account growth in B2B
  There are several common ways to improve the existing account growth in B2B companies, including: They are all prescriptive. The question is, which one of these is relevant to your organization and why? That clearly depends […]
• Google’s HEART framework for your Client Centricity Program
  Putting Google’s HEART framework to build your Client Centricity Program A decade ago, Google’s researchers, Kerry Rodden, Hilary Hutchinson, and Xin Fu, published a paper on how to measure the UX of web applications. Their principal objective […]
• Why solutions have long tails?
  Triangulation can help sustaining solutions and strengthening analysis. When your organization faces a problem, sooner or later, there will be an action plan in place to abet its elimination. The inconvenient truth about solutions is […]
• Sample Customer Centricity Assessment Report
  Canopus Customer Centricity in an organizational assessment to understand behavioral and cultural maturity of organization. It is a measure of Customer Centricity of organization across 8 dimensions using 4 maturity levels. Unlike traditional assessments, in this survey […]