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Pem ern to, fogoff

Pem ern to, fogoff

Yes, you read it right, “Pem ern to, fogoff!”. In Minionese, it means “We love you, Customers!”As crazy as they may sound, the mascots of Universal Pictures are intelligible role models carrying a univocal message on Customer Experience for all of us. Let’s see what we can learn from these yellow childlike creatures.  Here are […]



Check Sheet to Evaluate Touchpoint Efficacy

Check Sheet to Evaluate Touchpoint Efficacy

Building an excellent rapport and loyalty with customers isn’t another management fade. It is about building trust and that cannot be done overnight. We all know this and there is nothing new about this. Here’s what we need to know about building Customer Loyalty. It is not merely about your genuine desire or interest in […]



7 Acts of Customer Centric Professional

7 Acts of Customer Centric Professional

I was shook up from a deep slumber by a voice that sounded like my school headmistress “Sir, do you want to buy anything”. A 2 hour evening flight is just right to catch up with some sleep. Seeing me wake up, the person sitting next to me seemed relieved(may be because of my snoring). […]



Customer Experience Quotes #133

Customer Experience Quotes #133

  Do not be in a hurry to tie what youcannot untie. – English Proverb   Take away for CX Professionals Overpromising is a bad strategy when itcomes to customer retention. Get a PDF copy of various elements of Customer Journey Map Download



Customer Experience Quotes #132

Customer Experience Quotes #132

Welcome the coming, speed the parting guest. – Homer   Take away for CX Professionals It’s good news when some customers leave you. Get a PDF copy of various elements of Employee Journey Map Download



Customer Experience Quotes #131

Customer Experience Quotes #131

  Being oppressed means the absence of choices. – Bell Hooks Take away for CX Professionals Give options to customers to do business with you. Get access to India B2B Customer Experience Research Now Download



Customer Experience Quotes #129

Customer Experience Quotes #129

All looks yellow to the jaundiced eye. – Alexander Pope Take away for CX Professionals Introspection is an effective tool to arrest customer churn. Download Customer Churn & Retention Management Report Download



Customer Experience Quotes #128

Customer Experience Quotes #128

Never make a threat. Reason with people. – Mario Puzo, The Godfather Take away for CX Professionals Never, ever use coercion to retain customers. Get India Centric Customer Experience Trends Report Download



Customer Experience Quotes #127

Customer Experience Quotes #127

You cannot shake hands with a clenched fist. – Indira Gandhi Take away for CX Professionals Never snab a customer in despair. Download 7 Acts of Customer Centric Professional Download



Customer Experience Quotes #126

Customer Experience Quotes #126

  The biggest problem in communicationis the illusion that it has taken place. – GB Shaw   Take away for CX Professionals Customer retention is just communication,communication & good communication! Download XL based Touchpoint Assessment Check Sheet for Evaluation & Benchmarking with Instructions Download



Customer Experience Quotes #125

Customer Experience Quotes #125

  A lean agreement is better than a fat judgement. – Anon Take away for CX Professionals Judgement is a result of monologue but agreement is a result of dialogue. Download 7 Acts of Customer Centric Professional Download



Customer Experience Quotes #124

Customer Experience Quotes #124

  Every contact we have with a customerinfluences whether or not they’ll come back. We have to be great every time orwe’ll lose them. – Kevin Stirtz     Take away for CX Professionals Isn’t every customer interaction anopportunity? Download Customer Experience Self-Assesment Checksheet Download