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Customer Experience Quote #38

Customer Experience Quote #38

  It is awfully important to know what is and what is not your business. – Gertrude Stein Take away for CX Professionals Knowing about your customer is your business.  



Customer Experience Quote #37

Customer Experience Quote #37

Know what your customers want most and what your company does best. Focus on where those two meet. – Kevin Stirtz   Take away for CX Professionals The convergence of these produces magic.  



Customer Experience Quote #36

Customer Experience Quote #36

  When the customer asks for a drill, all he wants is holes! – Theodore Levitt   Take away for CX Professionals Don’t take everything customers say at face value.



Customer Experience Quote #35

Customer Experience Quote #35

  If the creator had a purpose in equipping us with a neck, he surely meant us to stick it out. – Authur Koestler   Take away for CX Professionals Curiosity goes a long way to understand customers.



Customer Experience Quote #34

Customer Experience Quote #34

  You’ve got to start with the customer experience and work back toward the technology – not the other way around. – Steve Jobs   Take away for CX Professionals Technology is an enabler and not an end in itself.



Customer Experience Quote #33

Customer Experience Quote #33

  I don’t design clothes, I design dreams. – Ralph Luren Take away for CX Professionals A designer has to support the lifestyle of the customer, or something larger.  



Customer Experience Quote #32

Customer Experience Quote #32

  The trouble with many of us is that we underestimate the power of simplicity. – Robert Stuberg   Take away for CX Professionals Keep it simple, be it process, product or communication.  



Customer Experience Quote #31

Customer Experience Quote #31

  Better to do something imperfectly than to do nothing flawlessly. – Robert Schuller   Take away for CX Professionals Start somewhere and work your way through perfection.



Customer Experience Quote #30

Customer Experience Quote #30

  We tend to be distracted by the voices in our own heads telling us what the design should look like. – Michael Bierut   Take away for CX Professionals Approach customer experience design with an open mind.



Customer Experience Quote #29

Customer Experience Quote #29

An ounce of image is worth a pound of performance. – Laurence J Peter Take away for CX Professionals Can you visualize how your designs will change the customer’s life?