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The Customer’s Story

The Customer’s Story

At first, measuring customer satisfaction is fun, just because many get to push traditional problems to others’ boundaries. “How can we sell a product that has poor support? My conscience doesn’t allow me to do that” “See, this is the kind of customers we have? Is he our target customer? No. Should we be wasting […]



Info Graphic 5 principles of lean to build your organization the right way

Info Graphic 5 principles of lean to build your organization the right way

Canopus Business Management Group



Art of VoC Interviews

Art of VoC Interviews

Conducting a VoC interview, particularly the conversations with customers, is more often viewed as an art. But it is a science too as the whole interview has to be planned, the questionnaire has to be scientifically designed with sound logic and facts. That said, everything will fall flat if the interviewer is not able to […]



Infographic – Art of VoC Interviews

Infographic – Art of VoC Interviews

from Canopus Business Management Group



Infographic Criteria for Successful Lean Six Sigma Project.

Infographic Criteria for Successful Lean Six Sigma Project.


Protected: B2B Customer Experience Survey 2017

Protected: B2B Customer Experience Survey 2017

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Sources of the Continuous Improvement or Lean Six Sigma Projects

Sources of the Continuous Improvement or Lean Six Sigma Projects

In a continuous improvement journey, improvement projects are nothing but the lifeline. In this series of articles, we covered on the Need for Project Selection and the Criteria for project. Now we’ll answer the big question – Where can I get my projects from? Essentially various sources of the project! Customers Interactions: “Customers” are the […]



Info graphic Sources of the Continuous Improvement or Lean Six Sigma Projects

Info graphic Sources of the Continuous Improvement or Lean Six Sigma Projects

Continuous Improvement from Canopus Business Management Group



Infographic – Criteria for Project Selection

Infographic – Criteria for Project Selection

from Canopus Business Management Group



Criteria For Project Selection

Criteria For Project Selection

We talked about the need for Lean Six Sigma project selection in detail in the earlier articles, in this one we’ll cover the criteria for selection and the in the following article, we’ll move on to talk about the tools used for selection and how to engage the stakeholders in the process. I have found […]