Notice to End Users:
In some cases an administrator may create an account in Canopus on the behalf of a “End-User” and may provide his/her information, including Personal Information. When you are an enterprise “End-User”, we collect Information under the direction of our enterprise customers and have no direct relationship with the End-User whose personal data we process.
A End-user’s use of the Canopus platform may be subject to the Enterprise customer’s policies, if any.
If you are an Enterprise End-user using our platform, please direct your privacy inquiries to your administrator. Canopus is not responsible for the privacy or security practices of our enterprise customers, which may differ from those set forth in this privacy statement.
Canopus does not send personalized advertisement or Marketing communication to end users.
Personal data collected by Canopus may be stored and processed in your region, and in any other country where Canopus, data sub-processors operate facilities. This Privacy Statement shall apply even if Canopus transfers Data to other countries.
Currently, Canopus and its data sub processors have data centers in United States & India.
The data we hold may also be processed by employees in our offices in India, such staff may be engaged in, among other things, product development and customer and technical support. The data protection and other laws in these countries might not be as comprehensive as those in your country. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in these countries.
Note to our customers in Europe:
We transfer personal data from the European Economic Area and Switzerland to other countries. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of your data in these countries.
Use of your Personal Information and Other Data:
Personal Identifiable Information:
We may collect the following personal information from you in the following situations
Note : All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identifiable Data:
We capture some Non Identifiable data in our logs. The data in the logs includes
We may use the personal information collected from within the Websites or when you use the Service(s) to:
When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
If your subscription was provided by your employer, we will share information, including personal information with them.
We may transfer personal information to our Group Companies and sub-contractors that help us provide our Service(s). Transfers to subsequent third parties are covered by the service agreements with our data-processors. We reserve the right to disclose your personal data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.
In the event Canopus goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via email and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.
Data from Third Parties:
We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have these parties help us determine NPII
Correction, Removal or Export of Personal Information:
Canopus acknowledges that you have the right to access, edit and delete your personal information at any time. Upon request, we will provide you with reasonable access to the personal information we collect about you. You will have the opportunity to correct, update, modify or delete this information as follows:
Exceptions in Deletion:
If you request access to your personal information and discover that that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers or backup systems
Exception in Data Portability:
There may be limits to the amount of information we can practically provide. For example, we may limit an individual’s access to personal information where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or where doing so would violate others’ rights.
Exception in Data Correction:
Even after updates to your Personal Information, we may maintain and store older versions of such information within our databases, access logs and other records in order to comply with other routine data audits.
Cookies and Other Tracking Technologies:
The types of cookies used by Canopus includes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not use third parties to manage our advertising on other sites. However we may share with you suitable services from time to time. You can choose to opt out of such advertisements using the unsubscribe option provided in the advertisement. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Analytics & Web-beacons:
Canopus uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to our analytics provider. This information is then used to evaluate how users use our platform, and to compile statistical reports on user activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Aggregated information and analysis may be made public where desired by Canopus.
We and our third party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Do Not Track:
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. Canopus does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Canopus takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Links to Third Party Sites:
Our Websites contain links to other websites that are not owned or controlled by Canopus. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects personal information.
Social Media Features:
Communications from the Websites:
We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at
We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Services) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may delete your Account.
Our Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We post customer testimonials/comments/reviews on our Websites which may contain personal information. Prior to posting the testimonial, we obtain the customer’s consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us
Children’s Personal Information:
Canopus does not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Service(s) or Websites without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through our Websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child’s account from our databases.
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