Client Centricity and Value Creation

We help organizations refine and develop client centric strategy that creates higher value to organizations and their clients.

Client centricity and value creation

Challenges we solve

Services & Solutions

Value EnhancementIdentifying which competing factors drive value to customers
Customer Centricity AssessmentUsing our proprietary online assessment tool to identify blind spots in employees’ attitude
Client ResearchConducting expert interviews with clients to get deep insights and third eye perspective
Client Centricity FrameworkEmbed our proprietary ‘7 Acts of Client Centric Professional’ in the DNA of your organization
Service Experience DesignDevelop Customer Journey Maps, Customer Communication Design, Touchpoint Design
CX DigitizationGuide during conceptualization, UI, testing, implementation of CX digitization
Customer Centricity SkillsEssential skill and capability building workshops for client centricity
Improvement ProjectsMentoring of business projects impacts customer goals

Engagement Model for Client Centricity

To render above services, typical engagement model involves a mix of following:

Free Download

Download free customer experience self-assessment check sheet that is useful before commencing client centricity journey in your organization.

This self-assessment check-sheet will help you to quickly evaluate your Customer Experience program and learn about areas that need improvement. This is a qualitative assessment. Hence you should take an unbiased view during evaluation. There are 2 parts in this assessment. First contains 16 questions and you can evaluate where your organization stands in each of those areas. Second part contains, ideally expected responses which can be used for comparison.

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