We help organizations refine and develop client centric strategy that creates higher value to organizations and their clients.
Client centricity and value creation
Challenges we solve
Poor Customer Experience leading to escalations, losing to competition and bad WoM
High and unpredictable Client Churn
Lack of repeat business and poor cross-selling revenues
Low C-sat & loyalty
Poor orientation towards customers in spite of persistent efforts
Low value proposition and differentiation
Services & Solutions
Value Enhancement
Identifying which competing factors drive value to customers
Customer Centricity Assessment
Using our proprietary online assessment tool to identify blind spots in employees’ attitude
Client Research
Conducting expert interviews with clients to get deep insights and third eye perspective
Client Centricity Framework
Embed our proprietary ‘7 Acts of Client Centric Professional’ in the DNA of your organization
Service Experience Design
Develop Customer Journey Maps, Customer Communication Design, Touchpoint Design
CX Digitization
Guide during conceptualization, UI, testing, implementation of CX digitization
Customer Centricity Skills
Essential skill and capability building workshops for client centricity
Improvement Projects
Mentoring of business projects impacts customer goals
Engagement Model for Client Centricity
To render above services, typical engagement model involves a mix of following:
Facilitate strategic discovery workshops
Facilitate the co-creation of designs and solutions
Implementation support including project management
Facilitate training programs (face to face, virtual or blended)
Mentoring internal team members to develop their competency
Independently gather insights by client interviews
Performance data discovery identify insights using advanced statistical methods
Free Download
Download free customer experience self-assessment check sheet that is useful before commencing client centricity journey in your organization.
This self-assessment check-sheet will help you to quickly evaluate your Customer Experience program and learn about areas that need improvement. This is a qualitative assessment. Hence you should take an unbiased view during evaluation. There are 2 parts in this assessment. First contains 16 questions and you can evaluate where your organization stands in each of those areas. Second part contains, ideally expected responses which can be used for comparison.
A leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity