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Design Thinking : Customer Journey Mapping

Sure shot way to delight customers & become profitable

Through a Case Study, this course will teach you to create Customer Journey Map of your own organization.
Who is this course for?
Professionals from Marketing, Customer Service, Digital Transformation, UI/UX, Design Team & Start ups.

What is a Customer Journey Map?
Customer Journey Map is a design thinking tool that can be used to improve customer experience & provide wow moments for the customers.

Is it relevant to my sector?
Virtually it is applicable to all scenarios where there is interaction. (B2B, B2C, Govt, Social Business, Non-business)

What are the benefits of Journey Mapping?
Typical benefits include 15% improvement in customer retention, loyalty improvement and increase in sales conversion.

Validity
30 days

Course Information

Estimated Time: 60 Minutes | 09 Lectures | Price : $49

Difficulty: Intermediate