To learn tools,methods, techniques & strategies to build a customer-driven culture in your organisation that aims to increase customer loyalty as measured by increase in revenue, repeat purchase, reduced churn and increased NPS.
Senior Leadership Team including CEO, COO, CCXO, Customer Service Head, Business Head, Marketing Head, Operations Head & Functional Heads
Two days interactive workshop
Broad scope is include here:
All the methods to be covered in the training will be Application, Analysis or Synthesis as per Bloom’s taxonomy.
Aimed at encouraging exploratory learning, in this this workshop a fulfledged case study will be provided that the team will workshop from start to finish covering all the aspects covered above followed by facilitated group discussions to understand the CX principles.
To know more about the curriculum & structure & customization to your needs: