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Is retaining existing customers and increasing their revenue contribution an area of priority to your organization now?

How do you retain customers? (Pls share brief points on current method/ approach used)

According to you, why do your customers leave? (Share top 3 reasons)

What is your biggest bottleneck in retaining customers?

Would your organization be interested to receive information, guidance & support in which of the following? (You can select multiple responses)

Which of the following are your other priorities now? (You can select multiple responses)