This self-assessment check-sheet will help you quickly evaluate your Customer Experience program and learn about areas that need improvement. | This is a qualitative assessment. Hence you should take an unbiased view during evaluation. | There are 2 parts in this assessment. First contains 16 questions and you can evaluate where your organization stands in each of those areas. | Second part contains, ideally expected responses which can be used for comparison.
Self-Assess your organization’s Customer Experience (CX) program
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