A customer experience strategy has a profound impact on the overall organization. So it has to seamlessly integrate with the organizational strategy. Steps involve:
Some critical aspects include evaluation of product offering, pricing, channels, touch-points, technology, staff behavior and attitude, problem handling capability and service quality initiatives, customer research, surveying, competition bench marking, technology enhancements, process improvements, staff training, incentives, etc.,
If you are looking for Customer Experience(CX) consultant in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
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