Technology presents enormous opportunity to enhance customer experience, but it is a threat too. Like technology, new tools & techniques are being applied to customer experience redesign. Such tools & techniques can be treated as specific interventions in your current processes to instantaneously lift customer experience.
We help organizations to conceptualize and implement the most effective tools, such as: (Click on each of the below)
By Neil Srinivasan Criteria for Successful Lean Six Sigma Project.
By Neil Srinivasan