Technology presents enormous opportunity to enhance customer experience, but it is a threat too. Like technology, new tools & techniques are being applied to customer experience redesign. Such tools & techniques can be treated as specific interventions in your current processes to instantaneously lift customer experience.
We help organizations to conceptualize and implement the most effective tools, such as: (Click on each of the below)
By Neil Srinivasan Chief Meaning Officer
By Nilakantasrinivasan Recently, a leader I knew for long time, moved from a line responsibility to a functional role. While she thought it’s going to be a cake-walk, but it turned out be a moon-walk. She mis-judged the functional role to be less complex than that of the line role where she handled large […]By Neil Srinivasan