B2B Customer Experience Workshop

B2B Customer Experience Workshop

Learning Objectives:

B2B CX Leapfrogging workshop is about ways to Enhance & Assure Revenue by leveraging CX in your B2B business.

This immersion workshop is aimed to help mid to senior level executives in building CX acumen and tips to leapfrog CX in your organization. The workshop will be delivered using interactive case studies and real life examples related to B2B industry.

Unlike many other CX training program, this workshop is aimed to achieve dual purpose:

Expected Outcomes:

Target Audience:

Senior Leadership Team including Business Head, Marketing Head, Operations Head & Functional Heads


Two days interactive workshop

Broad Curriculum:

This curriculum is exclusively built for B2B setting. Broad scope is include here:


All the methods to be covered in the training will be Application, Analysis or Synthesis as per Bloom’s taxonomy.

Aimed at encouraging exploratory learning, this workshop will use facilitated group discussions with Case study based team activities.

To know more about the curriculum & structure & customization to your needs, contact us

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