e-Learning Courses

Customer Journey Map – Live-Online Class




At the end of the course, you’ll:
  • Understand Design Thinking – Concept and Applications
  • Analyze the various elements of Customer Journey Map to redesign Customer Experience
  • You will create a customer journey map for live scenario
Course Structure:
  1. Watch self-paced video lectures every week
  2. Attend 3 Weekend Live Online Instructor Led Classes for 2 hours each
    • Get personal guidance from instructor
    • Interaction with participants during live classes
    • Discuss application challenges
  3. Complete Weekly Quiz & receive feedback
  4. Complete Project Assignment on Customer Journey Map creation
  5. Participate in Peer & Instructor Evaluation
  6. Duration : 3 Weekends

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