Metrics and OKRs serve different purposes and complement each other in various ways.
Metrics are specific, measurable values that help organizations track their performance and progress towards specific goals. Metrics are typically used to evaluate performance and make data-driven decisions. They provide a clear understanding of what is being measured and how progress is being made.
OKRs (Objectives and Key Results), on the other hand, are a goal-setting framework that provides a clear and specific structure for setting and tracking goals. OKRs help organizations align their efforts towards achieving specific and measurable objectives, and provide a clear understanding of what success looks like and how it will be achieved.
When used together, metrics and OKRs can provide a powerful toolkit for driving performance and growth. Metrics provide a clear understanding of what is being measured and how progress is being made, while OKRs provide a clear structure for setting and tracking goals. This can help organizations make data-driven decisions and align their efforts towards achieving specific and measurable objectives.
In summary, even if a company has a strong metrics culture, OKRs can still provide significant value by providing a clear structure for setting and tracking goals and aligning efforts towards achieving specific and measurable objectives.
There is a strong linkage between a company’s vision and strategy and their OKRs. OKRs (Objectives and Key Results) are a tool used to align and drive progress towards a company’s overall vision and strategy.
Here’s how to create the linkage between a company’s vision and strategy and their OKRs:
- Start with the vision and strategy: Clearly define the company’s vision and overall strategy, including the goals and objectives that support the vision and strategy.
- Align OKRs with vision and strategy: Ensure that the objectives and key results of each team and individual are aligned with the company’s overall vision and strategy. This helps ensure that everyone is working towards a common goal and that progress is being made towards the overall vision and strategy.
- Communicate the linkage: Clearly communicate the linkage between the company’s vision and strategy and the OKRs to all stakeholders, including employees, managers, and executives. This helps ensure everyone is aware of the overall goals and objectives and understands how their work contributes to the vision and strategy.
- Regularly review and adjust: Regularly review and adjust the OKRs to ensure they are aligned with the company’s vision and strategy. This helps keep the focus on the most important goals and objectives and ensures progress is being made towards the overall vision and strategy.
By creating a clear linkage between a company’s vision and strategy and their OKRs, organizations can ensure that everyone is working towards the same goals and that progress is being made towards achieving the overall vision and strategy.
Google has a company purpose of “to organize the world’s information and make it universally accessible and useful.” This purpose serves as the guiding principle for the company and informs their overall strategy.
Google’s OKRs are aligned with this purpose and focus on improving their products and services to better serve their customers. For example, one of their OKRs might be “Improve search results relevance by X% within the next quarter.” This objective is aligned with their company purpose of making information accessible and useful, and the key result (improvement in search results relevance) helps measure progress towards that goal.
Another example might be “Expand Google Maps coverage to X new countries within the next year.” This objective aligns with the company purpose of organizing information, and the key result (expansion of coverage to new countries) helps measure progress towards that goal.
By aligning their OKRs with their company purpose, Google is able to focus on the most important goals and objectives and ensure that everyone is working towards the same vision. This helps drive progress towards achieving their company purpose and ensures that their products and services continue to improve and meet the needs of their customers.
Blitzscaling is a book by the co-founders of LinkedIn, Reid Hoffman and Chris Yeh, an investor and an author, respectively. The book explores “blitzscaling,” a way to grow your startup quickly by taking big risks. Most of the concepts of Blitzscaling describe classical start-up setups in B2C or D2C. I’ve made an attempt to apply the principles to B2B.
One of the key techniques covered in the book on Business Model Innovation is about four growth factors and two growth limiters. They are new business models that challenge the status quo with unconventional ideas.
So the quest now is to understand how to drive growth in a B2B setup by using the principles of business model innovation as described in the Blitzscaling method.
Four Growth Factors
- Market Size
- Distribution
- High gross margins
- Network Effects
Two Growth Limiters
- Lack of Market Fit/Product/Service Offering
- Operational Scalability
Market Size
The segment and the type of client the organization wishes to target have to be narrowed down. But a common mistake noticeable in most companies now-a-days is that they cast their “small” net too narrowly.
For example, a B2B software services firm narrows its focus on ERP for the leather industry. While it sounds like a good definition of a target segment and the company may certainly find initial success, in the long run they are likely to run out of prospects. For example, Apple started off targeting the PC market, but today that is only 10% of their revenue. If they had remained focused on the “PC market,” we wouldn’t have iPhones today.
So the question to ask when you want high growth is:
Question yourself : How large is the market you’re targeting? Is it really reachable? What are TAM, SAM, and SOM?
Distribution
Even with a great product or service offering, without sufficient distribution, do you think the organization will be successful?
Essentially, distribution is the means through which you have access to your target market. Maruti Suzuki, the automotive market leader in India, is unbeatable merely because of its vastly spread distribution network. For B2B companies, this is about their access to the market.
Blitzscaling talks about two distinct ways to maximize distribution: leveraging existing networks and virality.
Can we leverage existing platforms to gain the exposure and traction necessary to reach many clients? Take the example of Paypal, whose growth blitzscaled when it provided easy payments on eBay. So consider if you should bank on an existing installed client base to build your product or service. For example, creating a product or service such as a plug-in or an add-on for customers on the SAP ecosystem or Microsoft. So simply look for a market leader with more than 50% market share and build something for their customers.
Next, consider virality, the process of one customer bringing in additional customers. A very simplified version will be referrals. But for someone to refer to your service or product, you need to consider what their incentive is. Yes, the superlative quality of your product or service is a prerequisite, but also consider the non-monetary value to your patrons.
High Gross Margins
This is common sense in business. But, when you consider this at the time of designing your product or service, you can build businesses with high margins. It’s quite okay if your current business model operates on a high volume, low margin business. Take the example of Amazon. Its profitability does not lie in its low-margin retailing but rather in its high-margin Amazon Web Services (AWS) cloud service.
Question yourself : Is your business generating gross margins as you expected? Are there assumptions that went wrong? Are there ways to drastically course correct?
Network Effects
Network effects are something very similar to Amazon’s flywheel concept, covered in my previous issue. This is typically a B2C concept. The network effect is essentially how an increased user base enhances the value for the users. For example, as more people use Instagram, existing users will find more value from the platform. The same applies to WhatsApp, mobile networks, etc.
While market size, distribution, and high gross margins are design factors to carve out a high-growth business model, network effects are all about sustaining and rapidly scaling that growth to the next level.
B2B companies usually isolate clients and treat each of them separately. Consider the benefits of your clients interacting with each other, sharing their business challenges, and learning from each other. For example, consider the McKinsey Technology Council. It brings together a global group of over 100 scientists, entrepreneurs, researchers, and business leaders, who research, debate, inform, and advise, helping executives from all sectors navigate the fast-changing technology landscape.
There are 5 types of network effects – Direct, Indirect, Two-sided, Local network and compatibility standards.
Question yourself : Is there additional value your clients are deriving from being your client, especially from each other?
Lack of Market Fit/Product/Service Offering
This is listed under limiting factors for blitzscaling growth. As you will realize, this is the dark side of “Market”- the first growth factor of Blitzscaling. From my experience, this is the single most limiting factor for most B2B organizations. Many feel that picking a market that is untapped and full of potential is a lot easier than trying to break into a crowded space. This is more about refinement and less about getting it right the first time. It is about continuous refinement. For example, Indigo Airlines started as a no-fringe airline, but you can’t say that any more.
Question yourself : Is the market satisfied with your product or service? What is missing?
Operational Scalability
Again, this is listed under limited factors and is likely to choke your growth. For example, OYO Rooms stumbled because its partner network lacked quality and consistency, the very same factors it leveraged early on. Similarly, Tesla cars are in demand since their initial launch, but due to the capacity constraints of their manufacturing facilities, they have not been able to meet demand.
Question yourself : What is limiting us to scale? What synergies do you derive in operations from scaling? Efficiency improvements, optimization, cost sharing, etc.
If you are struggling with defining your product or service offering, business model innovation, etc, please feel free to reach out for any assistance.
- What works for large enterprises may not work for mid size organizations! The business transformation professional need to understand what approach suits your organization!
- Business Transformation professional will need vast experience in leading or handling complex change in in different situations across atleast few different sectors and corporate cultures.
- The Business Transformation professional should stay focused on delivering measurable and sustainable results.
- For Business Transformation to be sustainable, the professional leading the change should approach it holistically, rather than as a mere process change. Aspects such as leadership on-boarding, internal mass-communication campaigns, long term transformation roadmap, up-skilling, process re-design, data analysis, automation, process training, on-going process audits and regular reporting should all be integral part of the Business Transformation. If the transformation is of a very large scale, then the entire program office (PMO) should be managed the Business Transformation team.
- The Business Transformation professional should be a hardcore change agent at heart. One who is used to working by rolling up his/her sleeves.
- Now, that’s not just it. He/She has to understand ‘Strategy Execution’, “Digital Business Model’ & ‘Customer Experience’ well enough to make your business transformation efforts futuristic and fruitful.
- Business Transformation professional shouldn’t thrust any specific methodology such as Lean, Six Sigma, Theory of Constraints, Balance Score Card, TRIZ, etc. Instead, use he/her expertise in these areas to do what is relevant your business!
What got you here, won’t take you there!
If you continue to use the current methods & processes in future, leave alone growth, you can’t even sustain your current position in market. Transformation is a continuous process and the cornerstone of transformation is to become ‘future fit’.
Business Transformation is all about change, be it manufacturing or services such as Banking & Financial Services, Telecom, Outsourcing & IT. Many times organizations know what needs to be transformed and by how much. They even know how to execute the change. Ironically, it never gets accomplished. And if it gets accomplished, the change hardly survives a year. This is a combined failure of change leadership, project management, organization’s culture, quality of solution, incentives, lack of interest, process failure, technical knowledge, competition, external conditions, regulation, etc.
Sign-up for collaborat newsletter