Inspiration is contagious like COVID!
I’m an artist at living – my work of art is my life.
– Suzuki
Be passionate about designing customer experience. Take personal interest in finer details of your product/service, even if its too insignificant for your role.
| If a picture is worth 1000 words, a prototype is worth 1000 meetings. |
| – Tom & David Kelley |
It’s best to create a culture to experiment, test & pilot the hypothesis rather than deliberation, debate & finalize!
| Mind is never a problem, mindset is. |
| – Narendra Modi |
All employees are good, any mind-block that makes someone pro or anti to a change is due to lack of clarity. Communicate beyond barriers to build strong bridges and change mindsets.
| The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. |
| – John Russell |
| Set it as your personal target to interact with at least 1 customer everyday, even if it is in an informal manner. |
| _____________________________________________________ |
| A little rain each day will fill the rivers to overflowing. |
| – Liberian Proverb |
| Leaders need to repeatedly and regularly connect with employees to emphasize the importance of customer experience. It’s not a one time fan fair event. |
| _____________________________________________________ |
| The customer is not always right, but they are always your customer! |
| – Shep Hyken |
| It doesn’t matter who’s right, any way. Not all customers will fit into ideal customer profile. This agile mindset is the starting point for customer delight. |
| _____________________________________________________ |
| Don’t confuse customers who are to your company with customers who are loyal to your loyalty program. |
| – Sky |
| Not all customers are loyal. Don’t get misled by rewards redemptions and impressions rates to gage customer engagement. |
| _____________________________________________________ |
| Use your good judgment in all situations. There will be no additional rules. |
| – Nordstrom’s employee manual |
| Processes, control measures, audits & automations should empower your employees to serve customers better and not meant to turn employees into robots that follow rule & script books. |
#nilakantasrinivasan-j #canopus-business-management-group #B2B-client-centric-growth #Customer-Experience #Leadership-quotes
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.Do not be in a hurry to tie what you cannot untie.
– English Proverb
Take away for CX Professionals
Overpromising is a bad strategy when it comes to customer retention.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.Welcome the coming, speed the parting guest.
– Homer
Take away for CX Professionals
It’s good news when some customers leave you.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.All looks yellow to the jaundiced eye.
– Alexander Pope
Take away for CX Professionals
Introspection is an effective tool to arrest customer churn.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.Never make a threat. Reason with people.
– Mario Puzo, The Godfather
Take away for CX Professionals
Never, ever use coercion to retain customers.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.You cannot shake hands with a clenched fist.
– Indira Gandhi
Take away for CX Professionals
Never snab a customer in despair.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.The biggest problem in communication is the illusion that it has taken place.
– GB Shaw
Take away for CX Professionals
Customer retention is just communication, communication & good communication!
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.A lean agreement is better than a fat judgement.
– Anon
Take away for CX Professionals
Judgement is a result of monologue but agreement is a result of dialogue.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
– Kevin Stirtz
Take away for CX Professionals
Isn’t every customer interaction an opportunity?
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.It takes months to hire a customer and only few seconds to lose one.
– Anon
Take away for CX Professionals
One simple trigger can blow off the fuse.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.The customer is the final inspector.
– Steve Jobs
Take away for CX Professionals
Customer is indeed a critical inspector!
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
Customer Experience Quotes
Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.
One customer well taken care of could
be more valuable than $10,000 worth
of advertising.
– Jim Rohn
Take away for CX Professionals
Good word of mouth travels greater than
the speed of light.
Author is an expert in customer retention. If you are looking for Customer Experience (CX) firm in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.
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