Equip the customer facing staff with skills to identify and respond to customer’s needs, expectations & issues that both meet their needs and protects the interests of your organization
At the end of the workshop, you will be able
All AMs and above who regularly interact with clients (your organization SPOCs from all depts)
All the methods to be covered in the training will be Application, Analysis or Synthesis as per Bloom’s taxonomy.
Aimed at covering tools/techniques to develop the customer relationship skills. This is achieved through structured group and individual exercises, role plays
To conduct Customer Relationship Skills workshop in Chennai, Bangalore, Mumbai, Delhi and across India and to know more about the curriculum & structure & customization to your needs, contact us. Contact Us
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