We help organizations refine and develop client centric strategy that creates higher value to organizations and their clients.
Client centricity and value creation
Challenges we solve
- Poor Customer Experience leading to escalations, losing to competition and bad WoM
- High and unpredictable Client Churn
- Lack of repeat business and poor cross-selling revenues
- Low C-sat & loyalty
- Poor orientation towards customers in spite of persistent efforts
- Low value proposition and differentiation
Services & Solutions
| Value Enhancement | Identifying which competing factors drive value to customers |
| Customer Centricity Assessment | Using our proprietary online assessment tool to identify blind spots in employees’ attitude |
| Client Research | Conducting expert interviews with clients to get deep insights and third eye perspective |
| Client Centricity Framework | Embed our proprietary ‘7 Acts of Client Centric Professional’ in the DNA of your organization |
| Service Experience Design | Develop Customer Journey Maps, Customer Communication Design, Touchpoint Design |
| CX Digitization | Guide during conceptualization, UI, testing, implementation of CX digitization |
| Customer Centricity Skills | Essential skill and capability building workshops for client centricity |
| Improvement Projects | Mentoring of business projects impacts customer goals |
Engagement Model for Client Centricity
To render above services, typical engagement model involves a mix of following:
- Facilitate strategic discovery workshops
- Facilitate the co-creation of designs and solutions
- Implementation support including project management
- Facilitate training programs (face to face, virtual or blended)
- Mentoring internal team members to develop their competency
- Independently gather insights by client interviews
- Performance data discovery identify insights using advanced statistical methods
Canopus Client Centric Culture Assessment
An easy and effective psychometric assessment of Client Centricity Culture of your organization
More Insights
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- Real-World Business Insights: 5 Bold Strategies to Drive B2B Growth & Foster a Client-Centric CultureIn today’s hyper-competitive B2B landscape, client-centricity isn’t just a buzzword—it’s a growth engine. But embedding it into the fabric of your organization takes more than good intentions. It requires bold strategies, real-world experimentation, and a willingness to embrace both the upsides and the trade-offs.… Read more: Real-World Business Insights: 5 Bold Strategies to Drive B2B Growth & Foster a Client-Centric Culture
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- The First Salesperson of Your CompanyWho should be the first salesperson of your company and why?I want to start by describing the profile of the CEO of a B2B company. He’s a technical genius and holds a couple of patents. He possesses deep-tech expertise. His growth philosophy is based… Read more: The First Salesperson of Your Company
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