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Nudging

We help organizations in design and implementation of nudges that builds superior customer experience.

Nudging is a method of designing the choice architecture with the goal of engineering a superior customer experience. It is concept in behavioral economics, which deals with the psychology underlying economic decision making.

A nudge is any aspect of the choice architecture that alters customer’s behavior in a predictable way without forbidding any options or significantly changing their economic consequences.For example, placing the healthy snacks in an accessible location and junk snacks in an inaccessible location in a retail store, is an simple example of nudging to drive the behavior of healthy eating habits in customers.

Nudge design is a science and requires in-depth understanding of realities, behavioral psychology and product/service value proposition.

Benefits of Nudging

  • Benefits for Organization
    • Increase customer engagement and brand loyalty
    • Service cost reduction
  • Benefits for Customers
    • Getting information more quickly
    • Derive maximum out of articulated and unarticulated needs
    • Impact customer’s lifestyle positively

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    If you are looking for Customer Experience (CX) consultant in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.