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Report: 2019 India Centric Customer Experience Trends

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Report: 2019 India Centric CX Trends

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2019 India Centric CX Trends

About the report

There are many trend trackers to present a global perspective of CX, but there aren’t many in India. We have seen that many global trends apply to India, only with subtle difference. This report contains key observations about evolving CX trends in India including:
  • General Business & Economic Outlook for CX
  • 6 Key 2019 CX Trends to Watch
  • 6 Key 2019 Tools or Approaches to Watch out</li?