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Business Process Management System (BPMS) is a foundational framework that puts your organization’s policies and processes into action. Three important aspects of institutionalizing any process – Cross-functional ownership, Process deployment & Risk mitigation framework are addressed simultaneously during BPMS implementation. This is an expert facilitated on-site implementation involving facilitated workouts, on-ground implementation, reviews and coaching.

Why BPMS?

Business processes are usually cross-functional in nature. Lack of clarify, communication gap, overlapping responsibilities, etc., lead to silos in organizations. On a long run, such silos create rigid brick wall structure within functions and paralyze the entire organization, ultimately impacting customer experience and business goals. BPMS is a well-proven process centric systematic approach to creating and enabling a cross-functional matrix organization that puts customer and business requirements at the forefront.

Deliverables

  • Cross Functional Ownership
    • End-to-End Process Ownership
    • Inter-department hand-offs
  • Process Deployment
    • Cross-functional process maps
    • Inter-departmental SLAs stack-up for Customer SLA
    • Mapping of critical outputs, customers, inputs & suppliers
    • Process Performance Governance Mechanism
  • Risk Assessment Framework
    • Key business risks & mitigation plan
    • Business continuity planning
    • Escalation matrix
    • Control Plan

Benefits

  • Process Centric Culture
  • Create Buy-in for all Departments
  • Drastic reduction in fire-fighting
  • Fact/data based decision making
  • Mistake Proof the Process
  • Time-bound exercise