collaborat

Customer Retention

According to NPS & CX Benchmark report 2018, only 1 of 3 companies measure Customer Retention and nearly 32% of senior management don’t know what their retention rate is.

And yet, we know the following:

  • 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back
  • Acquiring a new customer costs more than 5 times the cost to retain an existing customer!

We offer a time-bound expert driven diagnosis and implementation support to reduce Customer Churn and increase Customer Retention %.

Broad Approach:

  • Customer Research
  • As-is assessment
  • Key Drivers & Data Analytics
  • Solution design & implementation support

Sectors

B2B & B2C