Many organizations struggle while dealing with their process/shop floor problems. Mid-level managers often tend to sway towards intuition and fire fighting rather than data/fact based decision making and proactive resolution.
Practical Problem Solving (PS+) is a very simple management by fact approach that consists of a 5 step approach to drive improvements within organizations in manufacturing & services. The solution consists of a full suite of offering that will help the organization jumpstart its improvement program.
Canopus Business Management Group
By Neil Srinivasan Art of VoC InterviewsConducting a VoC interview, particularly the conversations with customers, is more often viewed as an art. But it is a science too as the whole interview has to be planned, the questionnaire has to be scientifically designed with sound logic and facts. That said, everything will fall flat if the interviewer is not able to […]
By Neil Srinivasan
