Many organizations struggle while dealing with their process/shop floor problems. Mid-level managers often tend to sway towards intuition and fire fighting rather than data/fact based decision making and proactive resolution.
Practical Problem Solving (PS+) is a very simple management by fact approach that consists of a 5 step approach to drive improvements within organizations in manufacturing & services. The solution consists of a full suite of offering that will help the organization jumpstart its improvement program.
When to use PS+
If you are looking for answers to the following questions, then Customer Analytics Pak is what you need.
- Data backed reasons customer churn
- Factors for building a profitable retention program
- Identify which factors drive customer satisfaction and loyalty
Scope of Engagement
- Pre-work survey, pre-work e-learning course work
- Improvement project identification
- PS+ workshop
- Project mentoring
- Online assessment
- Campaigns, reward & recognition
Benefits
- Cultural impact
- Structured problem solving approach
- Data based decision making
- Fire fighting to proactive action
- Create buy-in for all departments
- Identifying true root cause
- Business Impact
- Process KPIs improvement
- Customer satisfaction improvement
- Profitability increase
- Cost/efficiency improvement
