A customer experience strategy has a profound impact on the overall organization. An more importantly it has to seamlessly integrate with the organizational strategy. We help assess the current state of maturity and create a Customer Experience blueprint
A IT services firm wanted to identify the key drivers for their customer loyalty. Clean-up and review of existing customer satisfaction/loaylty survey
A financial services operations team wanted to establish a standard process for addressing customer complaints by implementing a complaint management system.
A consumer goods company wanted to understand customers’ priority over their customer requirements to develop a product that is well positioned to meet articulated needs, unarticulated needs and differentiated from competition
A Bank’s retail business unit wanted to evolve a customer experience strategy. Detailed current state assessment based on VOC, interviews, data analysis
An air conditioner manufacturer wasn’t able to increase its plant output in spite of doubling its labor and moving to three shift production. As a result, they were not able to meet the market demand for their products.