Growth Barriers and Refine Value Proposition
Background Client has growth related issues Solution Identified barriers for growth.
Customer Experience Strategy
A customer experience strategy has a profound impact on the overall organization. An more importantly it has to seamlessly integrate with the organizational strategy. We help assess the current state of maturity and create a Customer Experience blueprint
Predictive
A IT services firm wanted to identify the key drivers for their customer loyalty. Clean-up and review of existing customer satisfaction/loaylty survey
Revamp and Launch Complaint Management System
A financial services operations team wanted to establish a standard process for addressing customer complaints by implementing a complaint management system.
Conduct Kano Survey for Consumer Product to Identify Customer Prioritizes
A consumer goods company wanted to understand customers’ priority over their customer requirements to develop a product that is well positioned to meet articulated needs, unarticulated needs and differentiated from competition
Evolve Customer Experience Strategy
A Bank’s retail business unit wanted to evolve a customer experience strategy. Detailed current state assessment based on VOC, interviews, data analysis
Plant output improvement for Air-conditioner Manufacturer
An air conditioner manufacturer wasn’t able to increase its plant output in spite of doubling its labor and moving to three shift production. As a result, they were not able to meet the market demand for their products.