Client Centricity Case Study: Increase Sales Win Rates, C-sat with Better Targeting & Skills
A leading group company involved in Engg and Enterprise Solutions for manufacturing sector to group companies & 3rd parties wants to increase sales win rates, C-sat with better targeting and skills and thus improving its client centricity
Client Centricity Case Study: Seamless Delivery during Build and Operate
A leading independent terminalling company wants to achieve seamless delivery during build and operate and thus improving client centricity
Client Centricity Case Study: Fixing a soar Client Relationship
An ITES arm of a big software company which works with enterprises across industries wanting to improve its client relationship
Client Centricity Case Study: Improving Responsiveness in Pre-Sales
A leading business services firm provides B2B telecom Solution and services in India wanting to improve responsiveness in pre-sales
Client Centricity Case Study: Strengthening ‘Competence’
A leading global ship management company with 600 ships under management and 24k seafarers wanting to strengthen is ‘competence’
Customer Experience Strategy
A customer experience strategy has a profound impact on the overall organization. An more importantly it has to seamlessly integrate with the organizational strategy. We help assess the current state of maturity and create a Customer Experience blueprint
Predictive
A IT services firm wanted to identify the key drivers for their customer loyalty. Clean-up and review of existing customer satisfaction/loaylty survey
Revamp and Launch Complaint Management System
A financial services operations team wanted to establish a standard process for addressing customer complaints by implementing a complaint management system.
Conduct Kano Survey for Consumer Product to Identify Customer Prioritizes
A consumer goods company wanted to understand customers’ priority over their customer requirements to develop a product that is well positioned to meet articulated needs, unarticulated needs and differentiated from competition
Evolve Customer Experience Strategy
A Bank’s retail business unit wanted to evolve a customer experience strategy. Detailed current state assessment based on VOC, interviews, data analysis
Plant output improvement for Air-conditioner Manufacturer
An air conditioner manufacturer wasn’t able to increase its plant output in spite of doubling its labor and moving to three shift production. As a result, they were not able to meet the market demand for their products.