Why is it difficult to sustain client centricity

Sustaining client centricity can be difficult for a number of reasons, including:

  • Resistance to change: Implementing a client-centric approach may require changes to existing processes and ways of doing things, which can be met with resistance from employees who are comfortable with the status quo.
  • Lack of understanding: Without proper training and education, employees may not fully understand the benefits of a client-centric approach or how to implement it effectively.
  • Limited resources: A client-centric approach may require additional resources, such as increased staff or technology, which may not be available.
  • Lack of accountability: Without clear accountability and oversight, it can be difficult to ensure that a client-centric approach is being implemented and maintained.
  • Difficulty in Measuring Success: Without clear metrics to measure the success of a client-centric approach, it can be difficult to evaluate its effectiveness and make adjustments as needed.

    Sign-up for collaborat newsletter