An automobile manufacturer wanted to identify key independent measures (lead measures) which have to be improved to be successful in critical success factors of strategic initiatives across supply chain and manufacturing.
A manufacturer of machinery products wanted deploy its goals to the operations team.
A bank’s global delivery center was using Japanese Hoshin Kanri approach for deploying its goals across functions and geographies.
An IT consulting services organization finding it difficult to meet its profitability goals due execution issues relating to its strategic plan.
An engineering firm wasn’t able to meet its revenue targets and grow in its existing market.
It is awfully important to know what is and what is not your business. – Gertrude Stein Take away for CX Professionals Knowing about your customer is your business.By Neil Srinivasan Customer Experience Quote #37
Know what your customers want most and what your company does best. Focus on where those two meet. – Kevin Stirtz Take away for CX Professionals The convergence of these produces magic.By Neil Srinivasan