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8 Inspirational Quotes for Leaders on Customer Experience to kickstart ’22

Inspiration is contagious like COVID!

I’m an artist at living – my work of art is my life.

  – Suzuki

Be passionate about designing customer experience. Take personal interest in finer details of your product/service, even if its too insignificant for your role.

If a picture is worth 1000 words, a prototype is worth 1000 meetings.
    – Tom & David Kelley

It’s best to create a culture to experiment, test & pilot the hypothesis rather than deliberation, debate & finalize!

Mind is never a problem, mindset is.
     – Narendra Modi

All employees are good, any mind-block that makes someone pro or anti to a change is due to lack of clarity. Communicate beyond barriers to build strong bridges and change mindsets.

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
     – John Russell 
Set it as your personal target to interact with at least 1 customer everyday, even if it is in an informal manner.
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A little rain each day will fill the rivers to overflowing.
   – Liberian Proverb
Leaders need to repeatedly and regularly connect with employees to emphasize the importance of customer experience. It’s not a one time fan fair event.
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The customer is not always right, but they are always your customer!
    – Shep Hyken
It doesn’t matter who’s right, any way. Not all customers will fit into ideal customer profile. This agile mindset is the starting point for customer delight.
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Don’t confuse customers who are to your company with customers who are loyal to your loyalty program.
   – Sky
Not all customers are loyal. Don’t get misled by rewards redemptions and impressions rates to gage customer engagement.
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Use your good judgment in all situations. There will be no additional rules.
 – Nordstrom’s employee manual
Processes, control measures, audits & automations should empower your employees to serve customers better and not meant to turn employees into robots that follow rule & script books.