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Data Based Mindsets – Maturity Levels

Data Based Mindsets – Maturity Levels

Data Based Mindsets – Maturity Levels As of 2021, organizations have heavily invested in data infrastructure and supporting resources. But it’s grim to hear that nearly 85% of all data and analytics based transformation projects fail to meet their objectives. There can be a long list of reasons for this state of affairs, but an […]



Managing Points & Checking Points with Examples

Managing Points & Checking Points with Examples

Managing Points & Checking Points with Examples If you are from manufacturing, there is a good chance that you have heard of these terms – Managing Points and Checking Points or MPCP. Now, we will talk about what are ‘MPCP’ and why they are needed, with an example. In order for you to fully relate […]



Sample Customer Centricity Assessment Report

Sample Customer Centricity Assessment Report

Canopus Customer Centricity in an organizational assessment to understand behavioral and cultural maturity of organization. It is a measure of Customer Centricity of organization across 8 dimensions using 4 maturity levels. Unlike traditional assessments, in this survey participants are given with 8 random scenarios and they have to select what they will do or feel in each […]



8 Super Simple Behaviors for Real Customer Centricity

8 Super Simple Behaviors for Real Customer Centricity

8 Super Simple Behaviors for Real Customer Centricity While organizations like Disney and Ritz-Carlton have the luxury to hire front line staff based on Emotional Quotient (EQ), you will agree that not all of us have that levy. More importantly, in some sectors we have to weigh other skills such as technical, financial, engineering, software […]



Troubleshooter Vs Problem Solver

Troubleshooter Vs Problem Solver

Troubleshooter Vs Problem Solver Arun was a Regional Head for Channel Expansion & Relationship for a white goods manufacturer. This year he received an award for outstanding performance for a record appointment of new channel partners (distributors and retailers) in a region that was considered as a weak territory for the company. The CEO said […]



Customer Analytics Priorities

Customer Analytics Priorities

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Root Cause Analysis Boot Camp for Business Leaders

Root Cause Analysis Boot Camp for Business Leaders

Root Cause Analysis Boot Camp for Business Leaders  Business Leaders are hired to drive change, bring in transformation, incubate new ideas and grow the business and not merely to sustain current levels. So it is important for them to be good at problem solving. That’s given and most business leaders come in with very good troubleshooting skills. […]



Cost of Poor Quality (COPQ) & Cost of Total Quality

Cost of Poor Quality (COPQ) & Cost of Total Quality

Learn about Cost of Poor Quality (COPQ) and Cost of Total Quality. Have you heard about Takata airbag failures, Toyota floor mat issue, Peanut butter fatalities, etc. and what they mean to Cost of Quality! Learn more check out the below video: In-depth knowledge of COPQ and COTQ will help in: Accurately compute or estimate COPQPerform […]



Is Lean 5S Relevant in the age of Industry 4.0 and Smart Factories?

Is Lean 5S Relevant in the age of Industry 4.0 and Smart Factories?

A survey was conducted among industry practitioners and experts on this. Learn more: When everyone in the industry is focusing on Industry 4.0, Smart Factories, Industrial IOT, AI, Robotics, etc. do concepts of Lean Manufacturing such as 5S, Muda, SMED, etc still hold any relevance? Results of the finding10 Used cases for 5S and Industry […]



Benefits of doing Win-Loss Analysis

Benefits of doing Win-Loss Analysis

Benefits of doing Win-Loss Analysis Win-Loss Analysis is a method of evaluating, comparing and contrasting the reasons for why a sale was won or lost. A similar approach that is popular is Lost-Sale Analysis. Learn How to perform Win-Loss Analysis. In order to appreciate the importance of Win-Loss Analysis, we will look at the ‘Benefits of […]



How to perform Win-Loss Analysis

How to perform Win-Loss Analysis

How To Perform Win-Loss Analysis. Unlike Lost Sale Analysis, Win-Loss Analysis aims to take a comprehensive approach to studying the reasons for improving the sales process by evaluating orders Won and orders Lost. Learn more about Why doing Lost Sale Analysis is useless? and the Benefits of doing a Win-Loss Analysis Here are the steps to perform Win-Loss […]



Why doing Lost Sale Analysis is useless?

Why doing Lost Sale Analysis is useless?

Why doing Lost Sale Analysis is useless? When Sales directors are trying to solve sales problems such as low customer retention or poor conversion ratios, they would want their sales managers to reach out to prospects who moved up in the sales funnel but didn’t finally make the purchase. The idea behind Lost Sale Analysis […]