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When should consider Design Thinking

When should consider Design Thinking


Multi-Vary Charts

Multi-Vary Charts


The Customer’s Story

The Customer’s Story

At first, measuring customer satisfaction is fun, just because many get to push traditional problems to others’ boundaries. “How can we sell a product that has poor support? My conscience doesn’t allow me to do that” “See, this is the kind of customers we have? Is he our target customer? No. Should we be wasting […]



Case Study For Customer Journey Mapping

Case Study For Customer Journey Mapping


Application of Stem and Leaf Plots in Six Sigma Projects

Application of Stem and Leaf Plots in Six Sigma Projects


Info Graphic 5 principles of lean to build your organization the right way

Info Graphic 5 principles of lean to build your organization the right way

Canopus Business Management Group



Art of VoC Interviews

Art of VoC Interviews

Conducting a VoC interview, particularly the conversations with customers, is more often viewed as an art. But it is a science too as the whole interview has to be planned, the questionnaire has to be scientifically designed with sound logic and facts. That said, everything will fall flat if the interviewer is not able to […]



Infographic – Art of VoC Interviews

Infographic – Art of VoC Interviews

from Canopus Business Management Group



Infographic Criteria for Successful Lean Six Sigma Project.

Infographic Criteria for Successful Lean Six Sigma Project.


Protected: B2B Customer Experience Survey 2017

Protected: B2B Customer Experience Survey 2017

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