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How to measure Customer Centricity Maturity & Attitude

How to measure Customer Centricity Maturity & Attitude

Behavioral and cultural maturity on Customer Centricity with maturity grid.. An unique attitude based organizational evaluation is used to understand behavioral and cultural maturity and can provide insights on where and what kind of attention is needed from leadership to improve Customer Centricity. Instead of dispersed efforts, they can take focused actions. An overall maturity rating for the organization […]



8 Inspirational Quotes for Leaders on Customer Experience to kickstart ’22

8 Inspirational Quotes for Leaders on Customer Experience to kickstart ’22

Inspiration is contagious like COVID! I’m an artist at living – my work of art is my life.  – Suzuki Be passionate about designing customer experience. Take personal interest in finer details of your product/service, even if its too insignificant for your role. If a picture is worth 1000 words, a prototype is worth 1000 meetings. […]



Why solutions have long tails?

Why solutions have long tails?

Triangulation can help sustaining solutions and strengthening analysis. When your organization faces a problem, sooner or later, there will be an action plan in place to abet its elimination. The inconvenient truth about solutions is that they have long tails. Very, very few solutions actually stick. Most of them seem to be gone in months, […]



3L 5Why Analysis

3L 5Why Analysis

3L 5Why Analysis 5 Why Analysis is synonymous with Root Cause Analysis nowadays with most organizations having knowledge and know-how to perform 5 Why analysis. Most leaders encourage their leaders to use 5 why analysis to identify the root cause. That’s the good news! Now the bad news 🙁 Most of the 5 Why analysis are […]



ROI & Effectiveness for L&D interventions

ROI & Effectiveness for L&D interventions

How to measure the ROI and effectiveness of Learning Programs? Many learning interventions, whether they are simple training programs or complex workshops involving multiple touchpoints, fall short of getting sufficient endorsement from business leaders. There can be several reasons & those might vary case to case, but one of the biggest issues with learning engagements is lack of […]



Data Based Mindsets – Maturity Levels

Data Based Mindsets – Maturity Levels

Data Based Mindsets – Maturity Levels As of 2021, organizations have heavily invested in data infrastructure and supporting resources. But it’s grim to hear that nearly 85% of all data and analytics based transformation projects fail to meet their objectives. There can be a long list of reasons for this state of affairs, but an […]



Managing Points & Checking Points with Examples

Managing Points & Checking Points with Examples

Managing Points & Checking Points with Examples If you are from manufacturing, there is a good chance that you have heard of these terms – Managing Points and Checking Points or MPCP. Now, we will talk about what are ‘MPCP’ and why they are needed, with an example. In order for you to fully relate […]



Sample Customer Centricity Assessment Report

Sample Customer Centricity Assessment Report

Canopus Customer Centricity in an organizational assessment to understand behavioral and cultural maturity of organization. It is a measure of Customer Centricity of organization across 8 dimensions using 4 maturity levels. Unlike traditional assessments, in this survey participants are given with 8 random scenarios and they have to select what they will do or feel in each […]



8 Super Simple Behaviors for Real Customer Centricity

8 Super Simple Behaviors for Real Customer Centricity

8 Super Simple Behaviors for Real Customer Centricity While organizations like Disney and Ritz-Carlton have the luxury to hire front line staff based on Emotional Quotient (EQ), you will agree that not all of us have that levy. More importantly, in some sectors we have to weigh other skills such as technical, financial, engineering, software […]



Troubleshooter Vs Problem Solver

Troubleshooter Vs Problem Solver

Troubleshooter Vs Problem Solver Arun was a Regional Head for Channel Expansion & Relationship for a white goods manufacturer. This year he received an award for outstanding performance for a record appointment of new channel partners (distributors and retailers) in a region that was considered as a weak territory for the company. The CEO said […]



Customer Analytics Priorities

Customer Analytics Priorities

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Root Cause Analysis Boot Camp for Business Leaders

Root Cause Analysis Boot Camp for Business Leaders

Root Cause Analysis Boot Camp for Business Leaders  Business Leaders are hired to drive change, bring in transformation, incubate new ideas and grow the business and not merely to sustain current levels. So it is important for them to be good at problem solving. That’s given and most business leaders come in with very good troubleshooting skills. […]