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Small Business & Start-ups

Sample Customer Centricity Assessment Report

Sample Customer Centricity Assessment Report

Canopus Customer Centricity in an organizational assessment to understand behavioral and cultural maturity of organization. It is a measure of Customer Centricity of organization across 8 dimensions using 4 maturity levels. Unlike traditional assessments, in this survey participants are given with 8 random scenarios and they have to select what they will do or feel in each […]



How to organize an Annual Sales Strategy Planning Workshop

How to organize an Annual Sales Strategy Planning Workshop

Before the beginning of the next financial year, say April in India, October in US and January for many other countries, business leaders across sectors deploy the next year’s targets to their teams. In India, most organizations do this in March or some in early part of April. This is not sufficient and I’ll explain […]



CHECKSHEET FOR PROCESS DESIGN IN MANUFACTURING

CHECKSHEET FOR PROCESS DESIGN IN MANUFACTURING

Checksheet for Process Design in Manufacturing Organization Following are some of the important steps involved in Process Design in Manufacturing Organizations. It can also serve as a check sheet if you are commencing process design in your organization. Process flow design for various products Decision of in-house manufacturing Vs sourcing Plant layout with processes (cell […]



Check Sheet for Process Design in Service Organizations

Check Sheet for Process Design in Service Organizations

Following are some of the important steps involved in Process Design in Service Organizations. It can also serve as a check sheet if you are commencing process design in your organization. Current state assessment Business process definitions Agreement on service levels, measures of success and operations metrics New process design Technology integration Process documentation Project […]



What Skills are needed for Business Transformation?

What Skills are needed for Business Transformation?

What works for large enterprises may not work for mid size organizations! The business transformation professional need to understand what approach suits your organization! Business Transformation professional will need vast experience in leading or handling complex change in in different situations across atleast few different sectors and corporate cultures. The Business Transformation professional should stay […]



Why being Future Fit is important?

Why being Future Fit is important?

What got you here, won’t take you there! If you continue to use the current methods & processes in future, leave alone growth, you can’t even sustain your current position in market. Transformation is a continuous process and the cornerstone of transformation is to become ‘future fit’. Business Transformation is all about change, be it […]



Why Strategy Implementation is important?

Why Strategy Implementation is important?

Consider the following facts about Business Strategy: While 80% of organizations have 3 year ‘Goals’ they hardly have any defined strategy! 80% of all organizations that have well-defined strategies fail to execute them well. Less than 5% of employees understand an organization’s business strategy. 60% of organizations don’t link strategy and budgeting. Large enterprises are […]



Clearing the Management Cache

Clearing the Management Cache

Businesses thrive by growth. Leaders are expected to find innovative  ways to propel the organization in the new direction and to make that  growth vision a reality. In this game, most of us take for granted, the  fact that the processes we own need our attention. I’m not joking. Smart managers are compelled to delegate the […]



Protected: Canopus Business Culture Assessment Survey

Protected: Canopus Business Culture Assessment Survey

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How should a small startup handle customer service?

How should a small startup handle customer service?

My first suggestion is that ensure your product is robust, so it doesn’t generate complaints or support mails. Understand the Customer Journey and find out what can possibly go wrong. Classify what can go wrong into following groups: Life threatening to customers Results in Customer being non-compliant Renders the product unfit for use Partial malfunction […]



Milking the Right Brains

Milking the Right Brains

As Daniel Pink, author of “A Whole New Mind: Why Right Brainers Will Rule the Future” puts it, the time of left brain thinkers is over. This era is about Right Brain Thinking. Is right brain thinking merely about crazy ideas, innovations and light bulbs? Most organizations put a bulk of the white collar employees […]



Protected: Self Assessment on Customer Experience Strategy

Protected: Self Assessment on Customer Experience Strategy

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