TQM and PDCA
Total Quality Management (TQM) is a structured system focused on satisfying customers by involving all members of an organization in improving the quality of products, processes, and resources. Sustained customer satisfaction, its main objective, is accomplished through systematic methods for problem solving, breakthrough achievement, and standardization derived from teaching quality leaders such as Philip B. Crosby, W. […]
Value Added Activities and Non-Value Added Activities
A value-added activity is any activity that increases the worth of a product or service. It directly contributes to meeting customer requirements, and customers are willing to pay for it. Value-added activities also generate a positive ROI for an organization. Without these activities, the process will be affected. A lean team should analyze if activities in […]
Example of application of DMAIC methodology in IT sector
In the Define phase, the Six Sigma team in a software product development company found that customers identified many issues in the beta version of its software. However, if all the issues raised were to be fixed, timelines would slip and the budget would increase. The team then calculated the number of changes and the […]
What is IDOV roadmap of DFSS approach?
Identify The voice of the customer (VOC) is gathered and converted into technical requirements in this phase. A business case is then established and a project charter is prepared along with milestones. A team is also formed to carry out the project. Roles and responsibilities of the team members are also set during this phase. […]
What is DMADV?
Another roadmap of DFSS is DMADV, an acronym for five interconnected phases, namely Define, Measure, Analyze, Design, and Verify. This methodology is used in projects that involve creating a new product or process design. Buy Canopus LSS GB Certification Online Course Click Here Define – The project goals are defined so that they are in line with customer requirements […]
How is DFSS different from DMAIC?
DFSS and DMAIC are two of the methodologies commonly used by organizations to implement. Six Sigma. Organizations with well-developed Six Sigma programs also run DMAIC and DFSS projects concurrently. Feature Description Focus DMAIC: Improving the existing products and services or processes. DFSS: Developing new products and services or processes or redesigning them. Nature of the […]
House of Quality (HOQ)& QFD
Quality Function Deployment (QFD) is a structured approach followed by customer-driven organizations to transform customer requirements into their product specifications. The House of Quality (HOQ) is a diagram used by a product development team during the initial stage of the QFD process. It uses a planning matrix to define the relationship between customer requirements and […]
Why should an organization consider using QFD?
QFD offers several benefits to organizations. It reduces design cycle time due to the decrease in design changes. It reduces the overall product development time because the focus is solely on satisfying key customer needs. It reduces overall cost by reducing design changes. It improves customer satisfaction because the development process is driven by the […]
Challenges with Functional Boundaries and need for cross-functional processes
Most conventional organizations comprise departments and functions. A department head or functional head is responsible for all department deliverables. All department members should have clearly defined responsibilities for their respective tasks. Departmental tasks are expected to be performed on time and with quality. Every member of a department operates within a framework called a functional silo. […]
Methods used for Gathering the VOC
To gather the VOC, effective methods for accurately capturing customer requirements are required. Several methods are available to capture the VOC. Buy Canopus LSS BB Certification Online Course Click Here Interviews are used to gather information from stakeholders by talking to them directly. Interviews aid in identifying and defining features and functions or desired project deliverables. […]
What are Affinity Diagrams?
An affinity diagram is a tool that is used to organize a large number of ideas, opinions, and issues and group them based on their relationships. Affinity diagrams are generally used for categorizing ideas that are generated during brainstorming sessions and can be particularly useful for analyzing complex issues. Buy Canopus LSS YB Certification Online Course Click […]
CTQ Attributes
Some of the major attributes of CTQ include: A single meaning for each metric across all geographic locations. Defining the process owners who are responsible for tracking the CTQ. Clearly defined defects and opportunities in the process. A consistent measurement system to provide accurate and precise measurements. And, it must be derived from the VOC […]