Insights

Building an excellent rapport and loyalty with customers isn’t another management fade. It is about building trust and that cannot be done overnight. We all know this and there is nothing new about this.Here’s what we need to know about building Customer Loyalty. It is not merely about your genuine desire or interest in the […]

I was shook up from a deep slumber by a voice that sounded like my school headmistress “Sir, do you want to buy anything”. A 2 hour evening flight is just right to catch up with some sleep.Seeing me wake up, the person sitting next to me seemed relieved(may be because of my snoring). We […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.Do not be in a hurry to tie what you cannot untie.– English ProverbTake away for CX ProfessionalsOverpromising is a bad strategy when it comes to customer retention. Get a PDF copy of various elements of Customer […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention. Welcome the coming, speed the parting guest. – Homer   Take away for CX Professionals It’s good news when some customers leave you. Get a PDF copy of various elements of Employee Journey Map Download Author […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention. All looks yellow to the jaundiced eye. – Alexander Pope Take away for CX Professionals Introspection is an effective tool to arrest customer churn. Download Customer Churn & Retention Management Report Download Author is an expert […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention. Never make a threat. Reason with people. – Mario Puzo, The Godfather Take away for CX Professionals Never, ever use coercion to retain customers. Get India Centric Customer Experience Trends Report Download Author is an expert […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention. You cannot shake hands with a clenched fist. – Indira Gandhi Take away for CX Professionals Never snab a customer in despair. Download 7 Acts of Customer Centric Professional Download Author is an expert in customer […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention. The biggest problem in communication is the illusion that it has taken place. – GB Shaw Take away for CX Professionals Customer retention is just communication, communication & good communication! Download XL based Touchpoint Assessment Check […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.   A lean agreement is better than a fat judgement. – Anon Take away for CX Professionals Judgement is a result of monologue but agreement is a result of dialogue. Download 7 Acts of Customer Centric […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention. Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz Take away for CX Professionals Isn’t every customer […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention. It takes months to hire a customer and only few seconds to lose one. – Anon Take away for CX Professionals One simple trigger can blow off the fuse. Get India Centric Customer Experience Trends Report […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and customer retention.     The customer is the final inspector. – Steve Jobs     Take away for CX Professionals Customer is indeed a critical inspector! Download Customer Churn & Retention Management Report Download Author is an expert […]