Bando example of bottom-up approach to deploy targets
Bando example of bottom-up approach to deploy targets Here’s a live case that I read from The TQM Magazine, Volume10, Number 6, 1998 by Yoshio Kondo. I liked it and thought it is very apt and also interesting to read. “Bando Chemical Company, for a long time had been implementing the top-down type of planning, […]
Matsushita example of Top-down approach to deploy targets
Matsushita example of Top-down approach to deploy targets Here’s a live case that I read from The TQM Magazine, Volume10, Number 6, 1998 by Yoshio Kondo. I liked it and thought it is very apt and also interesting to read. “Matsushita Electric Industries’ Car Radio Division received a demand from one of its customers for […]
Planning to Succeed is your Right to Succeed!
Hoshin Kanri Policy Deployment Sometimes it can be really frustrating to see that valuable time is lost in firefighting. When strategic planning and execution are done in a systematic manner, using Hoshin Kanri Policy Deployment, there will be upto 50% immediate impact. There are various methods that can be adapted to accomplish this. Suggestions in […]
Targets Series#1 : How to deploy targets to teams?
In a series of 4 articles, I would cover about the traditional ways that most of us adapt to deploy targets to our teams, pros & cons, live cases and introduce ‘Catch-ball’ technique of policy deployment that is used of deploying targets which is several notches about traditional methods. First in this series, I m […]
Turn your strategy to reality using Hoshin Kanri
Turn your strategy to reality using Hoshin Kanri or Policy Deployment Strategy is a key element to any organization or individual’s success. Traditionally, Small & Medium Businesses have been deprived of a good strategic document. I have usually observed that founders’ vision becomes their strategy. As the organizations grow, their course is governed by several […]
Customer Experience Quotes #130
In order to win you must be prepared to lose something. And leave one or two cards showing. – Van Morrison Take away for CX Professionals Customer retention is about creating a winwin scenario.
Getting Started With “Real” Customer Experience in Your Organization
Why should my organization drive Customer Experience as a new initiative and how is it different from traditional customer centricity drivesThink about it, Customer Experience (CX) is not new to the industry. All of us understand the importance of putting customer at the center of everything that we do. We have created processes that enable […]