Check Sheet for Process Design in Service Organizations

Following are some of the important steps involved in Process Design in Service Organizations. It can also serve as a check sheet if you are commencing process design in your organization.

  • Current state assessment
  • Business process definitions
  • Agreement on service levels, measures of success and operations metrics
  • New process design
  • Technology integration
  • Process documentation
  • Project manage the implementation of process design
  • RFP for technology up gradation
  • Process pilot
  • Process training
  • Establish governance mechanisms
  • Process reviews/audit mechanism

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