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116 Customer Experience Quotes

Customer Experience Quotes

Here is one of the most inspiring Customer experience quotes to delight customers and build customer loyalty.

True loyalty doesn’t come because of
an app. It doesn’t come because you
have a punch card where after ten
punches you get a free sandwich. It is
about the relationship. Take away those
“perks” and would the customer still be
loyal?

 

– Shep Hyken


 

Take away for CX Professionals

Do you think loyalty programs measure the
penetration of true customer loyalty?

Download Customer Experience Self-Assesment Checksheet

Author is an expert in customer loyalty. If you are looking for Customer Experience (CX) consultant in Chennai, Bangalore, Mumbai, Delhi and across India, contact us.