Behavioral and cultural maturity on Customer Centricity with maturity grid..
An unique attitude based organizational evaluation is used to understand behavioral and cultural maturity and can provide insights on where and what kind of attention is needed from leadership to improve Customer Centricity. Instead of dispersed efforts, they can take focused actions.
An overall maturity rating for the organization or cohort of employees will quantitatively assess current state.
A maturity grid below can give relative position and also provide a benchmark.
Customer Centricity Maturity Levels
To arrive at this maturity level:
Access Customer Centricity Maturity Interactive Dashboard here
For organizations of employee headcount (20 – 80) this Customer Centricity Evaluation is free.