Sample Customer Centricity Assessment Report

Canopus Customer Centricity in an organizational assessment to understand behavioral and cultural maturity of organization.

  • It is a measure of Customer Centricity of organization across 8 dimensions using 4 maturity levels.
  • Unlike traditional assessments, in this survey participants are given with 8 random scenarios and they have to select what they will do or feel in each of the situation. This way, it eliminates respondent bias.

Canopus Customer Centricity Maturity Levels are below:

Canopus Customer Centricity Maturity Levels

  • Use Chrome Browser for viewing
  • Start from Welcome Page of report
  • Use full screen
  • Navigate across pages
  • Use drop down to slice & dice the data to your convenience

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