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Krishna Heda, Team Manager, Cognizant Technology Solutions recommends "The Black belt training has offered an abundance of practical value, fulfilling learning experience & take home tips. The One on One coaching, personnel feedback contributed to my ability to both learn & apply the skills in my work. Immediately after my BB certification, I was offered a BB job. This was a real breakthrough in my career"
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Neil helps businesses attain an advantageous & profitable position through his expertise in customer experience, brand loyalty, customer retention, business strategy execution using Hoshin Kanri and by transforming business processes & people practices.
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Customer Predictive Analytics for identifying Key Drivers
This case study demonstrates the use of predictive modeling & Analysis to identify the key drivers of customer loyalty from customer satisfaction data. This helps increasing in ROI on marketing, customer service & delivery.
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Focus on executing rather than just strategizing
This case study highlights how common failures of business strategy are addressed in practical situation in a very dynamic environment by using Hoshin Kanri.
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Linking Entire Organization using Metrics Value Tree
A case of a large supply chain is able to deliver higher value to their customer's by synchronizing the attributes, success outcomes, lag & lead measures, different processes, strategic projects using a Metric Value Tree.
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Practical Problem Solving for Manufacturing Leadership
A large process industry leader wants to build the practical problem solving skills of its factory's leadership team. We designed & executed a small group coaching problem where each leader solved a live practical problem in 60 days.
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