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Arjun Dosaj, COO & President, Pacific Star Pte Holdings recommends “Neil is a focused, passionate & driven six sigma professional. Neils is the kind of person who creates opportunities out of problems and then finds a way to energize the people around and solve them. He is an excellent team player and a compassionate human being."
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Neil helps a range of large enterprises in services and manufacturing, with particular emphasis on execution of business & functional strategies, customer retention & churn management & process transformation. His ultimate objective is to put client’s business in an Advantageous & Profitable position.
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Customer Predictive Analytics for identifying Key Drivers
This case study demonstrates the use of predictive modeling & Analysis to identify the key drivers of customer loyalty from customer satisfaction data. This helps increasing in ROI on marketing, customer service & delivery.
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Focus on executing rather than just strategizing
This case study highlights how common failures of business strategy are addressed in practical situation in a very dynamic environment by using Hoshin Kanri.
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Linking Entire Organization using Metrics Value Tree
A case of a large supply chain is able to deliver higher value to their customer's by synchronizing the attributes, success outcomes, lag & lead measures, different processes, strategic projects using a Metric Value Tree.
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Practical Problem Solving for Manufacturing Leadership
A large process industry leader wants to build the practical problem solving skills of its factory's leadership team. We designed & executed a small group coaching problem where each leader solved a live practical problem in 60 days.
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