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P.Sridhar, AVP, Strategic Planning, TAFE recommends “Neil has excellent organization-wide knowledge. He is capable of understanding the VOC & adding value with suitable inputs & reacts quickly with alternative suggestions when required. He provided very critical inputs in linking metrics, processes and projects with a good global perspective of current practices and metrics in different industries.”
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Neil helps businesses attain an advantageous & profitable position through his expertise in customer experience, brand loyalty, customer retention, business strategy execution using Hoshin Kanri and by transforming business processes & people practices.
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Customer Predictive Analytics for identifying Key Drivers
This case study demonstrates the use of predictive modeling & Analysis to identify the key drivers of customer loyalty from customer satisfaction data. This helps increasing in ROI on marketing, customer service & delivery.
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Focus on executing rather than just strategizing
This case study highlights how common failures of business strategy are addressed in practical situation in a very dynamic environment by using Hoshin Kanri.
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Linking Entire Organization using Metrics Value Tree
A case of a large supply chain is able to deliver higher value to their customer's by synchronizing the attributes, success outcomes, lag & lead measures, different processes, strategic projects using a Metric Value Tree.
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Practical Problem Solving for Manufacturing Leadership
A large process industry leader wants to build the practical problem solving skills of its factory's leadership team. We designed & executed a small group coaching problem where each leader solved a live practical problem in 60 days.
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